Service Advisor

Nottingham CityCare Partnership CIC; Bulwell; On-site; GBP 22,000 - 27,000; Full time

Job summary

A community healthcare provider in Bulwell is seeking a full-time Service Advisor. The successful candidate will provide non-clinical triage, manage referrals, and maintain patient records. Previous administrative experience and proficiency in SystmOne and Microsoft Office are preferred. This role requires exceptional communication, problem-solving, and multitasking abilities, offering an opportunity to make a meaningful impact on community health.

Qualifications

• Experience in administrative roles, particularly in healthcare settings.
• Ability to handle sensitive and confidential information.
• Excellent communication skills for dealing with patients and healthcare professionals.

Responsibilities

• Provide first level non-clinical triage to patients.
• Manage referrals and appointments to clinical services.
• Input and update patient records accurately.

Skills

Computer literate

Good problem-solving skills

Multi-tasking ability

Tools

SystmOne

Microsoft Office

Job description

Overview

Nottingham Health and Care Point provide a single point of access for community healthcare across Nottingham for City Care services. Along with supporting our Community Nursing Team to provide care & support to our housebound patients within Nottingham City,

Responsibilities

• Provide the first level of non‑clinical triage to patients using questionnaires embedded within our clinical software, SystmOne. Book visits and signpost callers as appropriate, escalating urgent cases onto a clinical responder or the emergency services as appropriate.
• Act as a single point of contact for the management of referrals and appointments to services hosted by Nottingham City Care Partnership. Take ownership of the patient’s referral to ensure all required clinical information is obtained for the clinical service that is most appropriate to meet the patient’s needs.
• Process Subject Access Requests on behalf of City Care services. Support information governance professionals to respond to SARs in a timely manner.
• Accurately input and update patient records using various electronic systems.

Qualifications

You must be motivated with the ability to work in a busy team environment dealing with patients, GPs and other healthcare professionals on the telephone. You will need to be computer literate with knowledge of SystmOne, Microsoft Office packages and/or other healthcare computer systems being desirable. You will be required to use your initiative, prioritise tasks and remain calm under pressure. You should have previous administrative experience, be able to deal with sensitive and confidential information and possess good problem‑solving skills. Multi‑tasking skills are an essential part of this role.

About the role

We are looking for 1 full time Service Advisor to join Nottingham Health and Care Point (NHCP) based at Aspect House Bulwell. We are a provider of NHS Community Health Services. CityCare exists to support the health and wellbeing of all local people, working alongside other health and care partners to achieve this. We are a value‑driven, people business with a passion for excellence. Our vision and social purpose is to make a difference every day to the health & wellbeing of our communities and our values of kindness, respect, trust and honesty lie at the heart of everything we do, guiding how we work together with partners and each other to consistently deliver high quality compassionate care. As a social enterprise we aim to add social value by investing in the future of our local communities and helping to make a difference in peoples’ lives. CityCare values the benefits of a diverse and inclusive workforce. We encourage applications from candidates who identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are currently under‑represented within our organisation.

Working hours & conditions

The post holder will need to be available Monday–Sunday over a varied shift pattern: 08:00–16:00, 10:00–18:00, 14:00–22:00, including enhancements for working evenings after 20:00 hrs, weekends & Bank Holidays under Agenda For Change Terms & Conditions.