Service Advisor

Perfect Placement; Broadland; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading automotive service provider in Broadland is looking for a Service Advisor to join their busy Service Department. The ideal candidate will have experience in customer service and a passion for providing exceptional care. Responsibilities include booking vehicles for service, maintaining communication with customers, and upselling products. Competitive salary of up to £30,000 with OTE of £35,000 is offered along with excellent training opportunities.

Benefits

Monday to Friday working week

No weekends required

Supportive team environment

Training and career development opportunities

Competitive salary and benefits

Qualifications

• Experience as a Service Advisor.
• Ability to upsell on additional services.
• Strong communication and customer service skills.

Responsibilities

• Act as the first point of contact for service customers.
• Book vehicles in for service, MOT, and repair work.
• Liaise between customers and the workshop.
• Advise on additional work and upsell products.
• Deliver a professional service to maintain strong customer relationships.

Skills

Upselling on service work

Customer service

Excellent communication

Using motor dealership database software

Job description

Overview

We are currently advertising on behalf of an Automotive main dealer who are recruiting for a Service Advisor to assist in their busy Service Department in the Sprowston area.

Our motor trade client is seeking a Service Advisor who is high performing and can provide only the best level of customer service.

Benefits

• Monday to Friday working week, 8:00am - 5:00pm
• No weekends required
• Lovely working environment with a close-knit, supportive team
• Excellent training and career development opportunities
• Competitive salary and company benefit package

Requirements

• Working experience within a Service Advisor role
• The ability to upsell on service work and service plans
• Customer focused and an excellent communicator
• Familiarity with using motor dealership database software

Duties of the role

• Acting as the first point of contact for service customers, providing outstanding customer care
• Booking vehicles in for service, MOT, and repair work
• Liaising between customers and the workshop to ensure smooth communication
• Advising on additional work and upselling products and services where appropriate
• Delivering a professional, friendly service to maintain strong customer relationships

Salary and how to apply

For your hard work, our client is offering a salary of up to £30,000 with OTE of circa £35,000.

To apply for this Service Advisor position, please forward your CV to Danielle Axtell Carty quoting the job reference number or call our office for a chat about this position.