Service Advisor

Jago Consultants; Brentford; On-site; GBP 28,000 - 42,000; Full time

Job summary

A leading consultancy is seeking a Service Advisor for a motor garage in Brentford/Chiswick. The role requires excellent customer service skills and experience in a motor garage environment. The candidate will be responsible for advising customers on service needs, managing transactions, and ensuring a high standard of service.

Qualifications

• Experience working as a Service Advisor in a motor garage environment.
• Full driving licence.

Responsibilities

• Ensure customers are informed of required service and repairs.
• Advise on estimated costs and timescales for repairs.
• Document warranty work and prepare invoices.

Skills

Customer service skills

Strong customer rapport

Professionalism

Job description

Service Advisor needed in the Brentford / Chiswick area of West London.

We are working with a Motor Garage who are actively looking for a Service Advisor to join their friendly team. Brentford / Chiswick area of West London.

Job Role – Motor Vehicle Service Advisor

Salary – circa 28k plus bonus OTE 42k

Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advising on estimated costs of repairs and work to be undertaken
• Selling additional products as appropriate to customers’ needs
• Advising on timescales and collection arrangements
• Producing job cards on in-house computer system
• Updating customer and vehicle records
• Documenting all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

For this Service Advisor position you will have:

• Some experience working as a Service Advisor within a motor garage – can be either passenger cars / commercial / HGV / LCV environment
• Full driving licence

As a Service Advisor, you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular, my client is looking for someone with strong customer service skills, excellent customer rapport, and the ability to deliver great CSI results, along with confidence in up-sell opportunities.