Service Advisor

Volkswagen Group; Bolton; On-site; GBP 29,000 - 34,000; Full time

Job summary

A leading automotive retailer in Bolton is seeking a Service Advisor to manage customer service bookings and provide exceptional experiences. The ideal candidate will possess a Full UK Manual Driving Licence and have a background in customer service, with strong organizational skills. This position offers a competitive salary of £29,250 plus bonus, benefits including 33 days holiday and exclusive company discounts.

Benefits

33 days annual leave

Birthday off

Family Leave Policies

Paid volunteering day

Long service milestone anniversaries

Tailored training

Cycle to work scheme

High street discounts

Internal referral bonuses

Qualifications

• Experience in a fast-paced environment while meeting KPIs and deadlines.
• Dedication to providing an incredible service to customers.
• Interest in the automotive industry.

Responsibilities

• Take care of customers' service bookings and keep them informed.
• Provide estimates for work and book service/repair work.
• Advise and upsell on available extras and value products.

Skills

Customer service background

Sales experience

Organizational skills

Confidence with computer systems

Education

Full UK Manual Driving Licence

Job description

Overview

As the UK's leading luxury automotive retailer, we're dedicated to providing an unparalleled premium experience for our customers. We're looking for someone to truly make an impact and bring our vision to life, emulating our rich automotive heritage and ensuring every customer visit is unique and tailor‑made. Our Associates are what separate us from the competition; the people who make a difference to our environments, our customers and their experience.

Role: Service Advisor

You'll take care of our customers' service bookings, whilst offering advice and keeping customers fully informed throughout the time their car is with us.

Responsibilities

• Provide estimates for work, and book in service and repair work for our customers' vehicles
• Advise on a recommended course of action to our customers, and accurately invoice for any work carried out
• Keep our customers fully informed of all available extras, accessories and value products, whilst maximizing the opportunity to upsell

Qualifications

• Full UK Manual Driving Licence required
• Background in customer service and an interest in the automotive industry, whether above or below the bonnet
• Flawless organisation skills, and confidence with using computer systems
• Experience of sales, with the ability to maintain customer service levels whilst meeting KPIs and deadlines in a fast‑paced environment
• Dedication to providing an incredible service, with a passion for making our customers happy!

Benefits & Life at Stratstone

• Enjoy 33 days annual leave (including bank holidays)
• Celebrate your special day with an extra day off on your birthday
• Our industry‑leading Family Leave Policies ensure you're supported when it matters most
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that's why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people: As one of the largest automotive retailers globally, we're passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values – Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun – fuel everything we do. Join us, and you'll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we'd love to have you with us on this journey.

Basic salary of £29,250 plus bonus, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.