Service Advisor

Pembrook Resourcing; Bognor Regis; On-site; GBP 22,000 - 30,000; Full time

Job summary

A recruitment agency is currently seeking a Service Advisor to work in the aftersales department at their dealership in Bognor Regis, UK. The ideal candidate will have previous experience in a service role and a passion for delivering high standards of customer service. Responsibilities include managing vehicle bookings, customer communication, and ensuring service clarity. Strong organizational and administration skills are essential for this role.

Qualifications

• Previous experience in a service role is preferred.
• Passion to deliver a high standard of customer service.
• Ability to deal with multiple duties on the move.

Responsibilities

• Establish rapport and provide outstanding care to the customer.
• Achieve sales targets by selling technician labour and products.
• Book in customer vehicles for servicing.

Skills

Customer service orientation

Communication skills

Organisational skills

Administration skills

Job description

Service Advisor

Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.

Ideal Service Advisor

• Previous experience in a service role is preferred.
• A passion to deliver a high standard of customer service.
• An organised individual who can deal with many duties on the move.
• Excellent telephone and face‑to‑face communication skills.
• Administration skills, be able to use computers with confidence and the ability to organise and prioritise work.

Service Advisor key responsibilities

• Establish rapport with and provide outstanding care to the customer.
• Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products.
• Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency.
• Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick‑up and delivery of customer vehicles.
• Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre‑arranged time frames.
• Ensure the customer understands the service charges, what work will be or has been carried out, and involve technical advisers to answer queries where necessary.

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