Service Advisor

Evans Halshaw; Birmingham; On-site; GBP 28,000 - 42,000; Full time

Job summary

A leading automotive service provider in Birmingham is seeking a Service Advisor to ensure a seamless customer experience. The ideal candidate will have strong customer service skills, a proactive sales mindset, and the ability to navigate a fast-paced environment. Responsibilities include managing customer service journeys, promoting service plans, and collaborating with technicians. This role offers a competitive basic salary, generous leave, and career growth opportunities.

Benefits

33 days annual leave

Birthday day off

Family Leave Policies

Paid volunteer day

Long-service recognition

Tailored training opportunities

Cycle to work scheme

High street discounts

Qualifications

• Dedicated to providing exceptional customer service.
• Driven to achieve KPIs in a fast-paced environment.
• Confident communicator who captures customer details accurately.

Responsibilities

• Act as a key point of contact for service customers.
• Guide customers through their service journey.
• Promote and sell service plans and additional products.
• Collaborate with technicians for efficient repairs.

Skills

Customer service

Sales skills

Communication

Digital competency

Organizational skills

Tools

Microsoft Office

Dealership IT platforms

Job description

Evans Halshaw BYD, Birmingham

Basic salary of £28,665, OTE of £41,807 pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.

Role Overview

As a Service Advisor at BYD, you’ll be the trusted link between our customers and workshop, ensuring every visit is seamless, transparent, and stress‑free. With a strong focus on customer care and aftersales performance, you’ll help maximise revenue through Vehicle Health Checks, service plan sales and additional aftercare products.

Working with BYD means joining a brand that’s built its reputation on reliability, innovation and commitment to exceeding customer expectations. You’ll play a vital role in delivering the highest standards of service whilst being supported by a team that’s committed to your development and success. We’re looking for a Service Advisor who combines great people skills with a proactive sales mindset, someone who thrives in a fast‑paced environment and is confident in building lasting trust with our customers.

Your Journey as a Service Advisor

• Act as a key point of contact for our service customers, guiding them through their service journey from check‑in to post‑visit follow‑up
• Build genuine trust by having an in‑depth understanding of each customer’s needs and advising them on safety‑critical repairs, maintenance work and manufacturer recommendations, ensuring they receive a clear understanding of the care their vehicles deserve
• Confidently promote and sell red and amber work identified through the electronic vehicle health check, helping customers make informed decisions that keep their vehicles safe, legal and roadworthy
• Proactively support customer retention by promoting Service Care Plans, forward‑booking future work and offering tailored aftersales solutions
• Collaborating closely with our skilled Technicians to ensure efficient and timely repairs that exceed customer expectations, keeping customers fully updated along the way
• Manage service functions such as courtesy car bookings, collections/deliveries and effective appointment scheduling to keep operations running smoothly
• Building your knowledge and expertise on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence
• Contribute to both individual and team performance targets across labour sales, VHC conversions, service plan sales and CSI scores
• Keeping our customers fully informed of all available extras, accessories and value products, whilst maximising the opportunity to upsell

Do you have what it takes?

• Dedicated to providing an incredible service, fuelled by a genuine passion for making our customers happy
• Driven to exceed expectations and consistently achieve fantastic results through meeting KPIs and deadlines in a fast‑paced environment
• Digitally competent, with strong working knowledge of Microsoft Office and dealership IT platforms
• Meticulously organised, with the ability to effectively schedule work, balancing flexibility with our customers and workshop colleagues
• A confident communicator who can capture customer details accurately while identifying opportunities to sell and upsell products and services
• Passionate for our industry, the people who work in it and the people we serve

What we can offer you

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry‑leading Family Leave Policies ensure you’re supported when it matters most
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long‑service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme