Service Advisor

Perfect Placement UK Ltd; Bicester; On-site; GBP 28,000 - 32,000; Full time

Job summary

An automotive service company in Bicester is seeking a Service Advisor to support their Service Department. This role requires strong customer service skills and experience in upselling services. You will be responsible for communicating with customers regarding their vehicle repairs, producing job cards, and preparing invoices. The position offers an annual salary of up to £32,000, with additional earnings potential and various company benefits. This is a full-time role, requiring flexible working hours including Saturdays.

Benefits

Performance-related bonus

Enhanced overtime pay

30 days annual leave

Full training and development access

Competitive employer pension

Qualifications

• Experience in a Service Advisor role is required.
• Ability to communicate effectively with customers.
• Knowledge of service work and repair costs.

Responsibilities

• Communicate professionally with customers about service work.
• Produce job cards on in-house systems.
• Update customer records and invoice preparation.

Skills

Customer focused

Excellent communication skills

Ability to upsell

Familiarity with motor dealership software

Job description

We are currently advertising on behalf of a family‑run automotive commercial vehicle dealer group who are recruiting for a Service Advisor to assist in their busy Service Department in the Bicester area. Our Motor Trade Client is seeking a high‑performing Service Advisor who can provide the best level of customer service.

Benefits

• Up to £28‑32,000 annual starting salary (negotiable pending experience).
• Performance‑related bonus providing additional earnings of up to £4,000 per annum.
• Optional overtime paid at an enhanced rate of time and a half.
• 30 days annual leave (including bank holidays), a holiday purchase scheme, and your holiday allowance increasing over the length of service.
• Access to full manufacturer‑accredited training/development.
• Company benefits include a competitive employer pension, tool insurance, paternity pay, referral bonus, cycle‑to‑work scheme, and staff purchase discounts.
• Opportunity to work with an award‑winning family‑run business operating for over 50 years.
• Working hours are 42.5 hours per week, Monday to Friday, with 1 in 3 Saturdays, 8:00 am‑12:00 pm.

Requirements

• A working experience within a Service Advisor role.
• The ability to upsell on service work and service plans.
• Customer focused and an excellent communicator.
• Familiarity with using motor dealership database software.

Duties of role

• Professionally communicate with customers about service and repair work required on their vehicle.
• Produce job cards on in‑house computer systems.
• Update customers and vehicle records.
• Prepare and complete invoices.
• Advise customers on estimated costs of repairs and timescales of work due to be completed.
• Other ad‑hoc duties as the role requires.

For your hard work, our client is offering a salary of up to £32,000 with OTE of circa £36,000.

To apply for this Service Advisor position, please forward your CV to Sarena Abbott, quoting the job reference number, or call our office for a chat about this position.