Service Advisor

RH Recruiting Limited; Barton-upon-Humber; On-site; GBP 26,000; Full time

Job summary

A recruitment agency in the UK seeks enthusiastic Service Advisors for an office-based role in Barton-upon-Humber. This permanent position offers a salary of £25,747 per year plus quarterly bonuses. Candidates should have a strong focus on customer experience and be IT literate. The role involves resolving customer queries and offering exceptional customer service without any sales elements. A fantastic benefits package includes onsite gym access and progression opportunities.

Benefits

Access to health & discount platform after 1 year

Individual training

EE discount

Staff Discount (after 1 year)

Free onsite gym (available 24/7)

Free onsite parking

Complimentary refreshments

Two subsidised canteens

Progression opportunities

Employee of the Month awards

Qualifications

• Strong focus on delivering exceptional customer service.
• Experience in customer service or warranty handling is preferred.
• Excellent communication skills in both written and verbal forms.
• Basic IT literacy is required.

Responsibilities

• Act as the first point of contact for customers.
• Proactively resolve customer queries through various channels.
• Take ownership of calls and ensure the best resolutions.
• Demonstrate empathy and clear understanding.
• Assist stores with related queries.
• Provide support to field installers.
• Support the compliance team.

Skills

Customer experience focus

Customer service experience

Excellent communication skills

IT Literate

Job description

Salary/Rate: £25,747 per year + quarterly bonuses

Our client in Barton-upon-Humber is looking for enthusiastic Service Advisors to join their specialist team.

Service Advisors
£25,747 per annum + £500 quarterly bonus
Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week)
Permanent

Applicants must live within 1 hour commute of Barton-upon-Humber. This is an office-based role.

Working in our client’s specialist division, the Service Advisor will be ensuring that customers who have ordered worktops are given excellent customer service, handling any first line questions, issues or warranties.

This position is purely customer service with no sales or cold calling elements

You will receive a fantastic benefits package:

• Access to health & discount platform after 1 year of service
• Individual training
• EE discount
• Staff Discount (after 1 year of service)
• Free onsite gym (available 24/7)
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised canteens
• Fantastic progression opportunities with real success stories
• Customer Service Employee of the Month awards

As a Service Advisor, you will be required to:

• First point of contact for customers
• Proactively resolving customer queries and issues through various communication channels
• Taking ownership of each call and ensuring the best resolution is given
• Demonstrate empathy and clear understanding
• Assisting stores with any related queries
• Provide customer support to the installers in the field
• Support the compliance team

What makes an excellent Service Advisor?

• Strong focus on customer experience
• Experience in customer service or warranty handling
• Excellent communication skills, both written and verbal
• IT Literate

Does this sound like your next role?

If you are a self-motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you!

If calling the office, please ask for Jess Patterson.

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