Service Advisor

Pembrook Resourcing; Banbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency seeks a Service Advisor for a dealership in Banbury, United Kingdom. The ideal candidate will have experience in service roles and a passion for customer service. Responsibilities include ensuring customer satisfaction, booking servicing, and managing customer relationships. This is an opportunity to excel in a dynamic environment and contribute positively to customer experiences.

Qualifications

• Previous experience in a service role is preferred.
• A passion to deliver a high standard of customer service.
• An organised individual who can deal with many duties on the move.

Responsibilities

• Establish rapport with and provide outstanding care to the customer.
• Identify and anticipate ways to help the customer and achieve sales targets.
• Book in customer vehicles for servicing, maximizing labour utilization.

Skills

Customer service

Communication skills

Organizational skills

Job description

Service Advisor

Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.

Ideal Service Advisor

• Previous experience in a service role is preferred.
• A passion to deliver a high standard of customer service.
• An organised individual who can deal with many duties on the move.
• Excellent telephone and face-to-face communication skills.
• Administration skills, be able to use computers with confidence and the ability to organise and prioritise work.

Service Advisor Key Responsibilities

• Establish rapport with and provide outstanding care to the customer.
• Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products.
• Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency.
• Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles.
• Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
• Ensure the customer understands the service charges what work will or has been carried out involve technical advisers to answer queries where necessary.

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