Service Advisor

Big Sky Additions; Attleborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A respected automotive business in Attleborough is seeking a Service Advisor to deliver exceptional customer service. You will be the primary contact for customers, ensuring a smooth service experience. Ideal candidates will have a background in customer-facing roles, excellent organization skills, and the ability to thrive under pressure. The position offers a competitive salary, commission opportunities, and a supportive work environment.

Benefits

Competitive base salary

Commission opportunities

Excellent employee benefits

Flexibility in working patterns

Career development opportunities

Qualifications

• Previous experience as a Service Advisor or in a customer-facing role is preferred.
• Must be organized and calm under pressure.
• Excellent communication skills are essential.

Responsibilities

• Meet and greet customers and identify their service requirements.
• Keep customers informed throughout their visit.
• Explain completed work and ensure satisfaction upon vehicle collection.
• Liaise with colleagues across departments to deliver excellent service.
• Follow up with customers to ensure satisfaction.

Skills

Customer service skills

Communication skills

Organizational skills

Job description

Service Advisor - Automotive Sector (Attleborough)

Are you passionate about delivering outstanding customer service and thrive in a busy, fast-paced environment? We're recruiting for a Service Advisor to join a respected and long-established automotive business based in Attleborough, offering the chance to develop a long-term career with a motivated and friendly team.

The Role

As part of the front-line service team, you'll be the key link between customers and the workshop, ensuring every visit runs smoothly from start to finish. This role suits someone who enjoys variety, problem-solving, and working directly with people.

Responsibilities

• Meeting and greeting customers and identifying their service requirements
• Keeping customers fully informed throughout their visit
• Explaining completed work and ensuring full satisfaction upon vehicle collection
• Liaising with colleagues across departments to deliver excellent service
• Following up with customers after their visit to ensure everything is running perfectly

About You

We're looking for an enthusiastic, confident individual who takes pride in delivering exceptional service. You'll need to be organised, calm under pressure, and possess great communication skills.

Ideally, you'll have previous experience as a Service Advisor or in a customer-facing role within the motor trade.

What's on Offer

• Competitive base salary with additional commission opportunities
• Supportive, team-oriented environment
• Excellent employee benefits
• Flexibility around working patterns (hours and days can be adapted to suit the right candidate)
• Genuine career development within a respected business

If you're looking for a rewarding career with a company that values professionalism, teamwork, and customer satisfaction, we'd love to hear from you