Service Adoption Regional Engagement Lead, Global IT

Ernst & Young; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global professional services firm is seeking a Regional Engagement Lead to oversee technology deployment and business change initiatives. The successful candidate will manage client relationships, analyze business data, and identify upselling opportunities. Candidates should possess at least 10 years in IT and client relations, alongside strong leadership and sales skills. The role involves managing multiple projects to enhance user experience and drive efficiency in operations, providing significant career growth and impacts in the technology domain.

Qualifications

• Minimum 10 years experience in IT and client‑related work.
• Minimum 5 years experience in senior stakeholder and business relationship management.
• Proven experience leading, managing and growing large‑scale user experience and development projects.

Responsibilities

• Liaise with Clients and define best approaches per country.
• Manage relationships by region and country, delivering through the service line.
• Review financial data to enable accurate proposals.
• Develop upselling opportunities to increase revenue.
• Manage country and client reporting, highlighting improvements.
• Align processes within Service Adoption for efficient delivery.
• Manage multiple projects simultaneously with client updates.

Skills

Management Skills

Organisational Skills

Customer Skills

Business Acumen

Problem Solving Skills

Leadership

Sales

Strategy

Education

Higher education in business or related technology field

Tools

Microsoft platforms and applications

AI

Power Platform

Job description

Overview

Our aim is to create a superior customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business experts to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact.

Team & Role

This position is part of the Service Adoption (SA) team within Enterprise Technology at EY. The team delivers end‑user technologies efficiently and ensures users fully leverage these tools to maximize value. The Service Adoption Regional Engagement Lead aligns technology deployment and business change campaigns with local regional requirements and stakeholder expectations.

Key Responsibilities

• Liaise with Clients: Engage internal EY stakeholders, define best approaches per country, and help senior stakeholders make service improvement decisions.
• Business Relationship Management: Manage relationships by region and country, building trust and delivering through the service line.
• Analyze Business Data: Review financial data, return on investment and budgets, enabling accurate proposals.
• Identify Upselling Opportunities: Develop and upsell cross‑sell concepts to increase revenue and brand awareness.
• Prepare Reports & Improve Performance: Manage country and client reporting, highlight ongoing improvements for clients and technology.
• Internal Alignment: Align processes within Service Adoption for efficient delivery of business change.
• Senior Project Management: Manage multiple projects simultaneously, providing updates at leadership and steering committee meetings.

Qualifications

• Higher education in business or related technology field (Computer Science, Business Management, Communications, Organizational Change, Engineering, etc.).
• Minimum 10 years experience in IT and client‑related work.
• Minimum 5 years experience in senior stakeholder and business relationship management.
• Proven experience leading, managing and growing large‑scale user experience and development projects.
• Experience with Microsoft platforms and applications including AI, Copilot, Teams, Power Platform, Telecommunication, Video Conferencing.
• Experience with varied software development methodologies, including Waterfall and Agile.
• Strong sales experience required to facilitate and negotiate financial business cases.

Skills

• Management Skills: Manage relations between teams and clients at multiple levels up to CMP.
• Organisational Skills: Multi‑task and organise to meet deadlines across multiple projects.
• Customer Skills: Build revenue while continuing to win new clients through business‑to‑customer relationships.
• Business Acumen: Adapt solution options for unique project challenges.
• Problem Solving Skills: Mitigate challenges to maintain project timelines.
• Leadership: Provide strategic and tactical leadership to clients and project teams.
• Sales: Negotiate financial business cases and secure business buy‑in.
• Strategy: Guide internal and external teams to align Service Adoption for continued improvement.