Service Administrator - Criminal Justice Ref:0085ZD

NHS; Stoke-on-Trent; On-site; GBP 25,000; Full time

Job summary

A leading health service provider in Stoke-on-Trent is seeking a Service Administrator to provide comprehensive administrative support for their Criminal Justice team. The role requires excellent organizational skills and attention to detail, facilitating effective service delivery to clients involved in drug and alcohol support. The ideal candidate will thrive in a busy environment and possess strong IT and communication skills. This position offers a salary of £25,000 and includes benefits such as annual leave and flexible working opportunities.

Benefits

28 days annual leave plus bank holidays

Extra day off for your birthday

Enhanced maternity and paternity leave

2 days paid volunteer leave per year

Auto-enrolment into pension scheme

Access to Blue Light Card for savings

Flexible working opportunities

£500 bonus for successful referrals

Qualifications

• Experience providing administrative support in a busy environment.
• Confidence working in a team environment.
• Understanding of work-based Health & Safety issues.

Responsibilities

• Support community drug and alcohol service.
• Maintain accurate data records with key partners.
• Manage trackers for client journeys.
• Handle calls via Criminal Justice phone line.
• Assist with prescriptions for clients.
• Provide front-of-house duties and administrative support.

Skills

Attention to detail

Strong IT skills

Excellent communication skills

Organizational skills

Analytical skills

Maths and English proficiency

Teamwork

Job description

Service Administrator - Criminal Justice Ref:0085ZD

Join us as a Service Administrator in Stoke-on-Trent. Our team in Stoke-on-Trent are seeking an experienced Administrator to provide a comprehensive and efficient administrative service. Do you thrive in a busy environment, juggling a wide range of different administration tasks and meeting lots of different people? If so, this could be the role for you.

Characteristics of the Role

This role is permanently full‑time (37.5 hours per week, Monday‑Friday, with some evening and Saturday work as required) and based within our Criminal Justice team. The salary is £25,000 per annum.

Responsibilities

• Support our busy community drug and alcohol service and the Criminal Justice team to ensure smooth and effective delivery of services.
• Work closely with key partners (prisons, custody suites, probation services) to support information sharing and maintain accurate data records.
• Manage trackers that monitor client journeys as they engage with community support.
• Handle calls via our dedicated Criminal Justice phone line, including those referred directly from court settings.
• Assist with the printing and coordination of prescriptions for clients seen within the Criminal Justice pathway.
• Provide wider administrative support, such as front‑of‑house duties, meeting and greeting, and assistance with the main service phone line.

Qualifications & Experience

• Excellent attention to detail, strong IT skills (including database management and digital media).
• Experience providing great administrative support in a busy environment.
• Excellent communication skills, both verbal and written, and the ability to communicate effectively with a wide range of people.
• Highly organised, able to manage and prioritise your time, and able to deal with changing and conflicting demands with ease.
• Good analytical skills with an eye for detail.
• A good level of Maths and English (verbal and written).
• Confidence working in a team environment and working collaboratively.
• Understanding of work‑based Health & Safety issues.
• Some flexibility with working hours and location from time to time.
• Experience working in a charitable organisation or knowledge of our client group would be an advantage but is not essential.

About Us

WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland. Our name reflects who we are – a positive place where people can progress, connect with others and get friendly, expert help in a way that’s right for them. We are committed to building an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We welcome the unique contributions that you can bring and encourage people from underrepresented communities and backgrounds to apply, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans. We are a Disability Confident Employer and offer a guaranteed interview scheme for candidates with a disability and for veterans meeting all essential criteria. Reasonable adjustments can be provided for any medical condition that may affect performance during any aspect of our selection process.

Benefits

• 28 days annual leave, plus bank holidays
• An extra day off for your birthday or a special occasion of your choice
• Enhanced maternity, paternity and adoption leave
• 2 days paid volunteer leave per year
• Auto‑enrolment into We Are With You’s pension scheme
• Access to a Blue Light Card – great savings on major high‑street and online brands
• Flexible working opportunities and access to a range of services and resources to support your wellbeing
• A £500 bonus for successful referrals after a 6‑month probation period through our Refer a Friend scheme

Closing date for applications

The closing date for applications is the 20th November 2025. This role may close earlier than the stated deadline if we receive a high volume of applications, so we encourage you to apply as soon as possible.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, a submission for Disclosure will be made to the Disclosure and Barring Service to check for any previous criminal convictions.