Service Administrator

Barnardo's; Trafford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A charity organization is seeking a Service Administrator to support their Emotional Health and Wellbeing Service in Trafford. This fixed-term role focuses on managing an administrative workload while liaising with families and professionals to promote children's mental health. Candidates should possess strong data management skills, an ability to prioritize tasks, and a commitment to confidentiality. The position may involve regional travel for meetings and training, making it essential for the administrator to be proactive and caring in their approach.

Qualifications

• Strong ability to prioritise tasks and work proactively.
• Caring and approachable manner with ability to build positive relationships.
• Clear understanding of confidentiality practices.
• Experience in managing and monitoring income and expenditure.
• Data management and report formulation skills.
• Willingness to travel regionally for meetings and training.

Responsibilities

• Manage a busy administrative workload.
• Liaise with parents, carers, schools and referring professionals.
• Handle safeguarding issues with proper escalation.
• Maintain high standards of record keeping.
• Engage in regular supervision and training.
• Ensure compliance with organisational policies.

Skills

Task prioritization

Caring and approachable manner

Confidentiality understanding

Income and expenditure management

Data management and report formulation

Tools

Word

Excel

Outlook

Job description

Service Administrator Trafford

Barnardo's are recruiting staff, so if you are ready for a new challenge and passionate about working with children and young people to support their emotional wellbeing, you might be just who we are looking for.

The Service

The Trafford Emotional Health and Wellbeing (EHWB) Service supports children and young people across Trafford, ages 5–13 years to grow up with healthy minds, feel confident and resilient and fulfil their potential. As part of the THRIVE ‘Getting Help' model Barnardo's provides therapeutic group work, one to one, and counselling support in the community.

We are looking for people who are passionate about children's and Young People's emotional health and wellbeing and improving outcomes for children and young people.

The Role

• Working days: Monday to Friday
• Working hours: 29
• Office base: Benchill, Wythenshawe
• You may need to work in the early evening on some days of the week.

There will be an emphasis on:

• Managing a busy administrative workload using Word, Excel, and Outlook.
• Liaising with parents, carers, schools and referring professionals throughout treatment episodes.
• Handling safeguarding issues with proper escalation in line with policy.
• Maintaining high standards of record keeping and engaging in regular supervision and training.
• Accurate record-keeping and data management, ensuring compliance with organisational policies.

Successful candidates must:

• Have a strong ability to prioritise tasks and work proactively.
• Have a caring and approachable manner and an ability to build positive working relationships.
• Have a clear understanding of confidentiality practices.
• Demonstrate experience in managing and monitoring income and expenditure.
• Demonstrate data management and report formulation skills.
• Be willing and able to travel regionally for meetings and training.

Although this contract is fixed term until end of October 2026, there may be potential to extend subject to funding.

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document (if applicable). This should be done with an understanding of the context of the service described.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.