Service Administrator

Forrest Recruitment; Hempstalls; On-site; GBP 25,000; Full time

Job summary

A Recruitment Agency is seeking a proactive Service Administrator in Hempstalls, UK. This fast-paced role demands strong customer service skills, familiarity with SAGE and CRM systems, and the ability to work under pressure. Successful candidates will manage customer interactions, handle orders, and contribute to an enhanced customer journey. Benefits include 25 days holiday and onsite parking.

Benefits

25 days holiday

8 bank holidays

Free onsite parking

Qualifications

• Previous experience in a customer service role (phone or email).
• Experience handling complaints (advantageous but not essential).
• Strong IT and data entry skills, including experience using SAGE and CRM systems.
• Excellent verbal and written communication skills.
• The ability to work under pressure with minimal supervision.

Responsibilities

• Answering customer queries and concerns relating to products and services.
• Processing customer orders and handling daily transactions.
• Resolving issues and managing customer complaints.
• Completing customer service administration with SAGE and CRM systems.
• Liaising with third-party engineers and coordinating customer requirements.
• Contributing to strategies that enhance the overall customer journey.

Skills

Experience in customer service role

Strong IT and data entry skills

Excellent verbal communication

Ability to work under pressure

Tools

SAGE

CRM systems

Job description

Service Administrator

Location: Stoke on Trent ST4

Salary: £12.21

Hours: 35 Hours per week

Contract Type: Permanent

Are you an experienced Customer Service professional looking for a fast-paced and rewarding role? Our client is seeking a proactive Service Administrator to join their growing team. This is a fantastic opportunity for someone who thrives in a busy environment, enjoys problem-solving, and takes pride in delivering an exceptional customer experience.

The Role

• Answering customer queries and concerns relating to products and services
• Processing customer orders and handling daily transactions
• Resolving issues and managing customer complaints, ensuring accurate documentation and escalation where needed
• Completing customer service administration, including working with SAGE and internal CRM systems
• Liaising with third-party engineers and coordinating customer requirements
• Contributing to strategies that enhance the overall customer journey
• Providing a positive, proactive, and solutions-focused approach within the team and to all customers

About You

We are looking for a motivated, confident individual who brings:

• Previous experience in a customer service role (phone or email)
• Experience handling complaints (advantageous but not essential)
• Strong IT and data entry skills, including experience using SAGE and CRM systems
• Excellent verbal and written communication skills
• The ability to work under pressure during busy periods with minimal supervision

On Offer

• 35 hour working week
• 25 days holiday + 8 bank holidays
• Free onsite parking

For more information regarding the above role call Amy or Nicola on (phone number removed) or forward your CV for consideration!

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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