Service Administrator

Dawsongroup; Garforth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading asset rental company in Garforth is seeking a Service Administrator to support the Material Handling team. In this role, you’ll ensure the smooth operation of service activities by logging breakdown calls, checking invoices, and producing quotations. Ideal candidates will have previous admin experience, strong organizational skills, and be comfortable with Microsoft programmes. The company offers excellent career growth potential and a supportive work environment.

Benefits

Up to 25 days leave

Funded training and development

Wellbeing and mental health support

Life assurance

Cycle to work schemes

Qualifications

• Previous admin experience involving coordination and updating systems.
• Confident using Microsoft programmes and general office systems.
• Clear and friendly telephone manner when speaking with customers.

Responsibilities

• Log and track breakdown calls from customers and engineers.
• Check incoming invoices and match against orders.
• Produce quotations for damage recharges.

Skills

Coordination

Communication

Organization

Microsoft programmes

Customer service

Job description

About this Role

Are you an experienced Service Administrator or someone with strong transferable admin skills looking to step into the world of asset rental and support our Material Handling team? This Service Administrator role in Garforth is all about keeping our service operations running smoothly while helping customers and engineers get what they need, when they need it. You will play a key part in supporting planned service work, breakdowns and all the essential admin that keeps our fleet moving.

• Log and track breakdown calls from customers and engineers in line with set processes.
• Check incoming invoices and match them against orders before approving.
• Produce quotations for damage recharges and liaise closely with customers to progress agreement.
• Update records and systems with service activity from engineers and external agents.
• Support the Service Office Manager with wider service and maintenance control tasks.

About You

You enjoy helping people, staying organised and keeping things moving behind the scenes. You bring previous admin experience and confidence using computer systems, and you are comfortable working to deadlines. unsure whether you meet every single requirement, please apply as we value potential as much as experience.

• Previous admin experience that has involved coordination, communication or updating systems.
• Confident using Microsoft programmes and general office systems.
• A clear and friendly telephone manner when speaking with customers and engineers.
• Comfortable working with numbers when reviewing costs or checking invoices.
• Well organised, proactive and willing to learn new processes.

About Us

Dawsongroup has been in business since 1935 and has over 50 years of experience in asset rental. Our Material Handling business is known for high service standards, reliable equipment and long-term customer relationships. We believe in supporting our people, investing in their growth and creating an environment where everyone can contribute.

• A values led culture centred on integrity, teamwork and solving customer challenges.
• A business with long standing customer partnerships and a strong presence across the UK and Europe.
• A supportive service team with clear processes and training.
• A commitment to wellbeing, development and creating rewarding careers.
• Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

About Your Future

Here you can build confidence, skills and a long-term career within our service operations. You will be supported by experienced colleagues and have access to progression pathways across Dawsongroup.

• Up to 25 days leave including your birthday plus bank holidays and up to 10 extra days through time served and purchase schemes.
• Funded training and development available at every stage of your career.
• Long term incentives and progression opportunities across the wider group.
• Wellbeing and mental health support including trained internal teams.
• Life assurance, seasonal gifts, cycle to work schemes and more.

If you want to grow your career with a business that values people and invests in their future, this could be your next step. Join us and discover your potential. After all, our people are our greatest asset.