Service Administrator

Children First; City of Edinburgh; Hybrid; GBP 25,000 - 34,000; Full time

Benefits offered by this job

40 days annual leave

Pension scheme

Wellbeing support

Flexible & hybrid working

Westfield Health access

Blue Light card discount

Fair Work accreditation

Job summary

Children First invites applications for an office-based role at our Edinburgh office in Whitehouse Loan. You will provide essential administrative, IT and financial support to the Family Wellbeing Service, acting as the first point of contact for enquiries and coordinating diaries and meetings.

We value compassion for children and families, a calm approach under pressure, and the ability to work flexibly within a hybrid environment.

Qualifications

• Excellent administration, IT and financial skills to support the work.
• Provide a first point of contact for telephone enquiries and queries.
• Ability to maintain diaries, schedule and coordinate meetings.
• Keep a cool head and remain calm under pressure.
• Belief in working for and with children and families.
• Be kind and bring your whole self to the role.

Responsibilities

• Assist the team with administrative tasks and financial processes where needed.
• Act as the first point of contact for telephone enquiries and referrals.
• Manage calendars and coordinate meetings and appointments.

Skills

Administration

IT skills

Financial skills

First point of contact

Diary management

Staying calm under pressure

Kind and empathetic

Job description

This is an exciting opportunity to be part of our Edinburgh Family Wellbeing Service, to positively impact on the lives of children, young people and their families. This innovative service works alongside children and their families across Edinburgh from our office in Whitehouse Loan, where this role would be based.Children First along with our partners share a determination to act upon the recommendations from The Independent Care Review and deliver The Promise to children and young people. We are also determined that the full incorporation of the UNCRC means that children will have their rights respected in all areas of their lives and will have a real say in the way they are supported.

We’d love to hear from you if you have:

• will possess excellent administrative, IT and financial skills to support the work of Children First
• provide a first point of contact to telephone enquiries about support, answering questions and responding to queries using own initiative as appropriate to ensure a relational and responsive service is provided
• ability to maintain diaries, schedule and coordinate meetings and appointments
• a cool head and clear minded at times of pressure
• thinks it’s a privilege to work for and on behalf of children and families and
• is kind and will bring their whole selves to the job: heart and mind

Above all else, the most important thing to us is that you are someone that will support the teams who are doing the right thing for children and their families at every turn.

What we offer:

• A workplace with values of with love, with purpose and with strength
• 40 days annual leave, inclusive of bank holidays
• Pension scheme and wellbeing support
• Flexible and hybrid working arrangements
• Access to Westfield Health, giving colleagues and their families confidential counselling support, wellbeing resources, and access to health and lifestyle benefits to support physical and mental wellbeing.
• Blue Light card discount
• A Fair Work accredited workplace

Base

You will be based in our Edinburgh office in Whitehouse Loan. Due to the needs of the service, this is an office-based role.

Our Values

Living our values, you will help create a workplace where our people can thrive, ensuring we deliver the best possible support to children and families.

With love, we put children first.

With purpose, we transform lives together.

With strength, we do whatever it takes to protect Scotland’s children.