Service Admin Assistant

British Red Cross; Bristol; Hybrid; GBP 19,000 - 23,000; Full time

Job summary

A charitable organization in Warmley is seeking a Service Administration Assistant to provide essential administrative support. You will assist staff with various tasks, ensuring smooth operations and effective service delivery. The ideal candidate will have excellent customer service and communication skills, along with the ability to manage multiple tasks. This role offers a hybrid working model and extensive benefits including 36 days of annual leave and a contributory pension scheme.

Benefits

Remote and hybrid working options

36 days annual leave + option to buy extra days

Up to 6% contributory pension

Career and learning opportunities

Employee discounts

Wellbeing support

Cycle2Work scheme

Qualifications

• A positive and enthusiastic approach to customer service.
• Confidence using Microsoft Office and telephone systems.
• Strong communication skills and attention to detail.
• The ability to manage multiple tasks and assist others in the team.

Responsibilities

• Supporting service staff with admin tasks and helping improve service delivery.
• Booking meetings and travel, taking minutes, and arranging facilities.
• Handling invoices, expenses, and purchasing in line with policies.
• Maintaining accurate and confidential data to aid service reporting.

Skills

Customer service

Microsoft Office

Communication skills

Attention to detail

Multi-tasking

Job description

Overview

Service Admin Assistant

Location: Warmley (Hybrid role; there is an expectation to attend the Warmley office at least once a week).

Salary: £22,932 per annum

Hours: 35 per week

Contract: Permanent

Are you ready to bring your organisational skills and compassion to a role that helps people in crisis every day? Do you enjoy making things run smoothly behind the scenes? Are you someone who thrives on helping others and keeping things organised?

As a Service Administration Assistant, you’ll play a key role in supporting our Health & Care services across the Area. Working closely with the Support Officer, you’ll ensure our teams have the administrative and operational support they need to deliver vital services. This role is essential to helping us react quickly and effectively when people need us most.

Responsibilities

• Supporting service staff with admin tasks and helping improve service delivery.
• Booking meetings and travel, taking minutes, and arranging facilities.
• Handling invoices, expenses, and purchasing in line with policies.
• Maintaining accurate and confidential data to aid service reporting.

Requirements

• A positive and enthusiastic approach to customer service.
• Confidence using Microsoft Office and telephone systems.
• Strong communication skills and attention to detail.
• The ability to manage multiple tasks and assist others in the team.

Interested? The closing date for applications is 23.59 on Wednesday 5th November 2025.

Benefits

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders