Service Admin Assistant

British Red Cross; Bristol; Hybrid; GBP 23,000; Full time

Job summary

A leading humanitarian organization in the UK is seeking a Service Admin Assistant to provide essential administrative support. The role involves handling phone calls, organizing meetings, and performing data entry tasks. Ideal candidates will demonstrate strong customer service skills, proficiency in Microsoft Office, and effective communication abilities. Opportunities for hybrid working and extensive benefits, including annual leave and pension schemes, make this position attractive for individuals dedicated to service.

Benefits

36 days annual leave plus options to buy extra leave

Contributory pension scheme

Flexible working options

Learning and development opportunities

Employee discounts

Qualifications

• Positive, passionate approach to customer service.
• Confident in using telephone and computer systems.
• Outgoing with excellent interpersonal skills.

Responsibilities

• Perform general administrative duties including emails and phone enquiries.
• Organise meetings and take minutes.
• Data entry and prepare reports accurately.

Skills

Customer service

Telephone systems

Microsoft Office (Word, Excel, PowerPoint)

Interpersonal skills

Confidentiality

Documentation accuracy

Job description

Service Admin Assistant

Location: Hybrid, with attendance at our Warmley office (BS30 8XP) at least once a week

Salary: £22,932 per annum pro-rata

Hours: 35 per week

Contract: Fixed term contract until 30th September 2026

Do you have experience in general administration duties and would love to be part of a team providing crucial assistance to vital services?

If so, you could join us as a Service Administration Assistant, providing efficient support to colleagues, members of the public and external organisations.

A day in the life of a Service Admin Assistant

• General administrative duties including dealing with emails and answering telephone enquiries.
• Organising meetings and taking minutes.
• Data entry and preparing reports with great accuracy.
• This is a hybrid role between the Warmley office and home. You will have the ability to work autonomously as well as part of a greater team. You’ll be assisting the First Call Service in Bristol, as part of the wider Health and Care team in the South West and Channel Islands.

To be successful in this position, you must have the following skills and experience:

• Positive, passionate and enthusiastic approach to customer service.
• Confident in using telephone systems, Computer databases, Microsoft packages including Teams and Outlook with the ability to create, amend and manipulate Word, Excel and PowerPoint applications.
• General administrative duties including answering the telephone and scanning, meeting and greeting staff, volunteers and members of the public.
• Outgoing with excellent interpersonal and communication skills (both virtually and face to face).
• Ability to deal with queries in a diplomatic, professional and confidential manner both verbally and in writing.
• Ability to work accurately, check documentation for accuracy etc.

Interested? The closing date for applications is 23.59 on Thursday 11th December 2025.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world’s emergency responders