Server/Waiter/Waitress

Harri; Poole; Hybrid; GBP 21,000 - 23,000; Full time

Benefits offered by this job

National Living Wage + TRONC

Stepping Stones training

Employee Assistance Program

EarlyPay

Enhanced Maternity & Paternity leave

Referral bonus £1,500

Staff food discount

Birthday gift

Retailer discounts

Cycle to Work

Cycle to Work

Job summary

Heartwood Collection is seeking a friendly Waiter/Waitress to join our team across our cosy pubs and brasseries. You’ll greet guests, take orders, and deliver memorable service in a welcoming environment.

We offer the National Living Wage plus TRONC, ongoing training through Stepping Stones, staff discounts, and benefits like enhanced parental leave and a £1,500 referral bonus. If you’re passionate about great food and high standards, join our award-winning hospitality group.

Qualifications

• Friendly hospitality professional with a guest-focused mindset.
• Able to adapt to busy service periods and maintain high standards.
• Interest in great quality food and service.

Responsibilities

• Provide excellent table service with a smile, making guests feel special.
• Take orders accurately and deliver food and drinks promptly.
• Support colleagues to maintain a welcoming environment and high standards.

Skills

People skills

Interpersonal skills

Guest service

Flexible

Reliable

Job description

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress.

We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What we offer:

• Pay is based on National Living Wage + TRONC*
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You:

• You’re a people person with great interpersonal skills and love making guests feel special
• You’re flexible, reliable, and passionate about delivering excellent service
• Have an interest in great quality food and high standards

Heartwood Collection is a multi-award-winning hospitality group:

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.

Please note, we cannot take applications from overseas or that require sponsorship

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