Server/Waiter/Waitress

Heartwood Inns; Guildford; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Stepping Stones training

Employee Assistance Program

EarlyPay access

Enhanced Maternity & Paternity leave

Referral bonus up to £1,500

50% off food at Heartwood Inns/Brasser

20% discount for family & friends

Birthday gift

Long service recognition

Retailer discounts & experiences via R

Cycle to Work Scheme

Job summary

Heartwood Collection is seeking a friendly Waiter/Waitress to join our team across award-winning pubs and brasseries. You’ll provide warm, personal service and help guests enjoy seasonal, high-quality dishes in a welcoming setting.

We offer a comprehensive staff package, including training, EarlyPay, maternity/paternity leave, and generous referral bonuses. Be part of a growing hospitality group with a strong community focus and progression opportunities.

Qualifications

• People-focused customer service aptitude.
• Flexible and reliable with a passion for delivering great service.
• Interest in high-quality food and standards.

Skills

Interpersonal skills

Reliability & service

Interest in quality food

Job description

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress.

We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What we offer:

• Pay is based on National Living Wage + TRONC*
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You:

• You’re a people person with great interpersonal skills and love making guests feel special
• You’re flexible, reliable, and passionate about delivering excellent service
• Have an interest in great quality food and high standards

Heartwood Collection is a multi-award-winning hospitality group:

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.

Please note, we cannot take applications from overseas or that require sponsorship