Server/Waiter/Waitress

The Royal Forest, Epping Forest; Greater London; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

National Living Wage + TRONC

Stepping Stones training programme

Employee Assistance Program

EarlyPay

Maternity & Paternity leave

Referral bonus

Staff discounts

Birthday gift

Cycle to Work

Job summary

Heartwood Collection, a multi-award-winning hospitality group, is hiring a Waiter/Waitress. We operate cosy pubs and brasseries delivering fresh, seasonal dishes, with warm hospitality in mind.

Join a supportive team with flexible shift patterns, training through our Stepping Stones programme, early access to pay, staff discounts, and career progression as we expand to over 60 sites.

Qualifications

• Excellent guest service and guest interaction
• Able to deliver high standard service and be a team player
• Interest in quality food and standards

Responsibilities

• Greet and assist guests, take orders, and serve food and drinks
• Maintain a clean dining area and assist colleagues during service
• Support the team to ensure guest satisfaction

Skills

People skills

Interpersonal skills

Customer service

Flexibility

Reliability

Job description

Waiter / Waitress

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress.

We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What we offer:

• Pay is based on National Living Wage + TRONC*
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You:

• You’re a people person with great interpersonal skills and love making guests feel special
• You’re flexible, reliable, and passionate about delivering excellent service
• Have an interest in great quality food and high standards

Heartwood Collection is a multi-award-winning hospitality group:

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.

Please note, we cannot take applications from overseas or that require sponsorship

Compensation: Minimum Wage