Server/Waiter/Waitress

FB Wembley; Greater London; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Hourly pay

Flexible contracts

Discounts on food & drinks

Wellbeing support

Apprenticeships & career growth

Free meals on shift

Early wage access

Job summary

Frankie & Benny's in London is seeking a friendly Server/Waiter/Waitress to deliver warm, memorable service and be the face of the restaurant on the floor.

You’ll guide guests through the menu, work with a supportive team, and bring energy and enthusiasm to every shift. No heavy experience required; a positive attitude and passion for hospitality are valued as you grow with us.

Qualifications

• Experience in hospitality desirable but not required.
• Positive attitude and love for making guests feel welcome.
• Excellent communication and interpersonal skills.

Responsibilities

• Deliver warm, friendly, and memorable service to every guest.
• Be the face of the restaurant - bring energy and personality to the floor.
• Guide guests through the menu and help them find favourites.
• Work with a team to support each other and celebrate wins.

Skills

Customer service

Communication

Team player

Hospitality mindset

Job description

Serve Up Smiles - Join Frankie & Benny's as a Server!

At Frankie & Benny's, we believe life's best moments are shared - over burgers, pizzas, and unforgettable memories. If you love great food, great vibes, and making people feel special, we'd love to welcome you to our Front of House team as a Server/Waiter/Waitress!

Why Join Frankie & Benny's?

We know that happy teams create the best guest experiences, so we offer:

• Hourly pay and opportunity to earn Tronc
• A Place for Everyone - We celebrate individuality and believe our differences make us stronger. Whoever you are, if you bring energy and enthusiasm, there's a place for you here!
• Flexible Working - Contracts that fit your lifestyle.
• Tasty Discounts - 50% off food and drink across all Big Table Group brands, plus 25% off for friends & family.
• Wellbeing & Support - Our Employee Assistance Program includes a 24/7 virtual GP, mental health support, second medical opinion service, and more.
• Career Growth - Fully funded apprenticeships and development opportunities (Hospitality Team Member Level 2).
• Perks & Rewards - Free meals on shift, early access to wages, discounted gym memberships, and exclusive savings on theme parks, shopping, and more!
• Team Celebrations - Competitions, team parties, and chances to win e-points to spend on your favourite retailers.

What You'll Do as a Server:

• Deliver warm, friendly, and memorable service to every guest.
• Be the face of the restaurant - bringing energy, personality, and fun to the floor.
• Guide guests through our menu and help them find their new favourites.
• Work as part of a team that supports each other and celebrates wins together.
• Share your ideas - we love fresh thinking and open conversations.

Who We're Looking For:

If you love hospitality, enjoy chatting with people, and take pride in making guests feel welcome, you could be exactly who we're looking for.

At Frankie & Benny's, our front of house teams are the face of everything we do. From warm welcomes and great service to creating those little moments that keep guests coming back, you'll play a big part in making every visit feel special. You'll be part of a friendly, supportive team where you can be yourself, learn new skills, and grow in confidence.

We're proud to be an inclusive workplace where everyone belongs. If you need any reasonable adjustments during the hiring process, just let us know - we're always happy to help.

Thinking about using AI tools for your application? They can help you get started, but what really stands out to us is you - your personality, enthusiasm, and love for looking after guests.

What's the process?
Application → CV review → interview → offer and onboarding

You don't need loads of experience - just a positive attitude, a smile, and a genuine love for hospitality. If you enjoy working with people and being part of a buzzing restaurant team, we'd love to welcome you to Frankie & Benny's.