Server Infrastructure Technical Engineer

Dartford and Gravesham NHS Trust; Dartford; On-site; GBP 40,000 - 49,000; Full time

Job summary

A reputable healthcare organization in Dartford seeks a Server Infrastructure Technical Engineer to maintain and support IT services. The role involves managing servers, storage, and security while providing technical support to clinical and administrative staff across multiple sites. Candidates should have extensive knowledge of IT systems, especially in a healthcare environment, along with relevant professional certifications.

Qualifications

• Educated to degree level in a Computer or related science subject or equivalent proven experience.
• Experience as a senior technician in a server infrastructure environment, ideally in an Acute NHS or equivalent environment.
• Evidence of continuing professional development.

Responsibilities

• Support the Server Infrastructure Manager in the delivery of IT support services.
• Investigate complex IT issues escalated to the Service Desk.
• Support the development and review of IT Disaster Recovery Plans.
• Ensure infrastructure teams meet issue resolution targets.

Skills

Expert Knowledge in multiple operating systems

Knowledge of SQL Database Administration

VMware and vCentre Proficiency

SAN, Fibre Channel and iSCSI expertise

Proficiency in Backup and Disaster Recovery management

Education

Computer or related science degree or equivalent proven experience

IT Infrastructure Library (ITIL) Foundation Level

Microsoft Certified Solutions Expert (MSCE)

VMware Certified Professional 6.5 and above

Tools

MS Server 2016/2019/2012

PowerShell

Job description

Server Infrastructure Technical Engineer

The Information Communication Technology Department has a vacancy for an ICT Server Infrastructure Technical Engineer.

The role of Server Infrastructure Technical Engineer is to maintain service capability of the Trusts IT infrastructure, specifically in the area of Systems, Servers, Storage, Security, Big Data, Virtualisation and Datacentre Support. The position provides technical expertise across a range of relevant IT technologies.

The server infrastructure team will provide expert-level IT technical support to over 5000 clinical and administrative colleagues across multiple sites including Darent Valley, Queen Marys Sidcup, Erith and Gravesend plus a number of other community based clinical staff.

This role is both technical and operational and will involve the day to day running of the IT support service to agreed service levels and installation of new hardware and systems.

The positions will actively partake in the Trust ICT On Call Rota

This position will not be supported for visa sponsorship. All applicants are expected to have valid right to work document to work in the UK when applying for this position.

Main duties of the job

The responsibilities of the role call for someone:

• Educated to degree level in a Computer or related science subject or equivalent proven experience.
• Expert Knowledge in a range of multiple operating systems such as MS Server 2012, 2019, UNIX, Linux etc
• Knowledge of SQL Database Administration
• SQL Cluster knowledge including SQL2019.
• VMware and vCentre Proficiency
• SAN, fibre channel and iSCSI expert knowledge
• Good understanding of MS licencing model.
• Proficiency in managing Backup and DR
• Who has experience as a senior technician in server infrastructure environment. Ideally in an Acute NHS or equivalent environment

If you are looking for a challenge and want to join a new dynamic team in a friendly and pro-active Trust then this might be the role for you. For further information about the role please contact Gary Hickinson, Head of ICT, 01322 927170 or Joseph Savarimuthu, Server Infrastructure Manager, 01322941726?

About us

We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.

We are dedicated to using our Continuous Quality Improvement (CQI) approach as our shared organisation model of change to enhance our services and ensure excellence in patient care.

If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.

Job responsibilities

Infrastructure Management: to include level of responsibility for:

• Support the Server Infrastructure Manager in the delivery of IT support services to the published Service Level Agreement
• Investigate technically complex IT issues (incidents) raised to the Service Desk and escalated by the 2nd/3rd line support resources.
• Head up the investigation, resolution and documentation of root causes of IT problems including severity level 1 incidents (System / departmental outages) and performance issues.
• Support the Server Infrastructure Manager with the development and annual review of IT Disaster Recovery Plans.
• Take part in the Research and Development of all elements of the IT Infrastructure determining what future technology would be of benefit to the Trust and how it should be implemented
• Develop processes and procedures to ensure the IT infrastructure is proactively and robustly maintained.
• Ensure the infrastructure teams issue resolution targets are met and calls updated.
• Daily organisation of infrastructure tasks & standard checks of all infrastructure operability, interfaces, space, backups and remedial action where needed.
• Act as the lead specialist for one or more specialist server infrastructure technologies
• Ensure relevant inventories and CMDB (configuration management database) is updated and maintained.

Please see attached job description for further information.

Person Specification

Education and Training

• Computer or related science degree or equivalent proven experience.
• IT Infrastructure Library (ITIL) Foundation Level
• Microsoft Certified Solutions Expert (MSCE)
• VMware Certified Professional 6.5 and above.
• Evidence of continuing professional development
• IT Infrastructure Library (ITIL) Expert Level
• Microsoft Certified Database Administrator MCDBA
• SAN Storage Qualification (Dell Powerstore/Unity)

Knowledge and Skills

• Extensive knowledge of IT standards and systems management. methodologies
• Good knowledge of Project Management
• Good understanding of Solutions Architecture methodology.
• Expert knowledge of MS Office and project specific software
• Time-recording mechanisms
• Expert Knowledge in a range of multiple operating systems such as MS Server 2016, 2019, 2012, UNIX, Linux etc
• Knowledge of SQL Database Administration
• SQL Cluster knowledge including SQL2019.
• VMware and vCentre Proficiency
• SAN, fibre channel and iSCSI expert knowledge
• Good understanding of MS licencing model.
• Proficiency in managing Backup and DR strategies.(Veeam& commvault)
• Network Infrastructure
• Electronic Engineering
• Windows Desktop Operating Systems and Software
• Mobile Device Management Software

Experience

• Substantial experience in a technical environment.
• Handling complex organisational and customer issues
• Supplier, contract and service management
• Proven experience of managing the performance systems infrastructures in an acute NHS Trust or similar organisation.
• Analysis of data to identify problem areas and implement solutions
• Ability to work proactively under own initiative, take responsibility.
• Proven experience of workload planning and delivery of key targets within a service environment.
• Proven experience of disaster recovery concepts & testing
• Proven experience of MS Server technologies
• Proven experience of Database Administration
• Proven experience of Backup software management and configuration
• Proven experience of programming / System automation scripts, PowerShell etc
• Proven experience of implementing and managing infrastructure management solutions such as WDS, WSUS, etc.
• Experience of working within or alongside an Acute NHS Trust or similar organisation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£40,617 to £48,778 a yearper annum inclusive of allowances