Server and Cloud Engineer

Synnovis; Greater London; On-site; GBP 55,000 - 60,000; Full time

Job summary

Synnovis is seeking a Server and Cloud Engineer to join the Corporate IT team in London. The role focuses on server, cloud and infrastructure services across Synnovis and SYNLAB UK, with the office based in Blackfriars and occasional travel.

You will work with Network, M365 and Cyber Security teams, MSPs, and stakeholders to ensure secure, resilient and well-documented technology. A hands-on, collaborative role within a growing pathology organisation.

Qualifications

• English GCSE or equivalent at grade C/4 or higher.
• Mathematics GCSE or equivalent at grade C/4 or higher.
• Previous experience in Windows Server operating systems.
• Experience with Microsoft Active Directory or Entra Domain Services.
• Experience with Microsoft Azure.
• Experience with Microsoft PowerShell.
• Experience with Microsoft Remote Desktop Server environments (RDS) or Azure Virtual Desktop (AVD).
• Experience in change management.
• Experience in an ITIL environment.
• Experience in a healthcare environment.

Responsibilities

• Maintain server and cloud platforms across Synnovis and SYNLAB UK units.
• Provide third-line technical support for incidents and requests.
• Design, implement and support infrastructure and cloud solutions.
• Maintain Azure, Windows Server and related technologies.
• Support identity and access management services with least-privilege principles.
• Contribute to patching, backup, recovery and resilience activities.
• Monitor health, capacity and performance and identify improvements.
• Create and maintain technical documentation and procedures.
• Support transition of projects to BAU operations.
• Collaborate with IT teams and MSPs to ensure service delivery.
• Participate in change, maintenance and service-improvement activities.

Skills

Troubleshooting infrastructure

Technical documentation

Security and access management

Backup and disaster recovery

Team collaboration

Vendor/ MSP coordination

Effective communication to non-tech

Education

English GCSE or equivalent

Mathematics GCSE or equivalent

Tools

Windows Server

Active Directory / Entra

Microsoft Azure

PowerShell

RDS / AVD

Job description

Employer Synnovis Employer type Private Sector Site Friars Bridge Court Town London Salary £55,000 to £60,000 per annum depending on experience Closing 06/09/2026 23:59

Server and Cloud Engineer

The place to work in pathology

We are looking for top talent to join the UK’s leading and fastest growing pathology company – a scientific organisation with a clinical purpose.

Working in partnership with our service partners, Guy’s and St. Thomas’ Hospitals, King’s College Hospital and Princess Royal University Hospital we aim to set the standard for the future of pathology.

Job overview

Corporate IT is recruiting a Server and Cloud Engineer to join the Server and Cloud team. The role forms part of the wider Corporate IT function, supporting services, platforms and projects across Synnovis and other SYNLAB UK business units. While the role is based from the Synnovis office in Blackfriars, the successful candidate will work across a diverse technology estate supporting colleagues and services throughout the wider organisation. Occasional travel to other business locations may be required.

This is a technically varied role supporting modern server, cloud and associated infrastructure platforms. The successful candidate will help maintain secure, reliable and well-documented services whilst contributing to service improvements, project delivery and the transition of new technologies into business-as-usual support.

We are looking for someone with strong technical experience, good operational discipline and a practical approach to service improvement. The role would suit someone who is comfortable working with cloud platforms, Windows Server environments, Microsoft Azure, identity and access management, monitoring, automation, documentation, incident resolution and project delivery.

The successful candidate will work closely with colleagues across Corporate IT, including Network, M365 and Modern Workplace teams, alongside Service Desk, End User Technology, Cyber Security teams and business stakeholders. The role will also involve working with a range of Managed Service Providers and technology partners, helping to ensure suppliers deliver services in line with operational requirements, security standards and business expectations.

As part of a geographically distributed team, the successful candidate will contribute to the standardisation, documentation and continual improvement of services across the organisation. They will be expected to share knowledge, support operational resilience and help deliver secure, scalable and supportable technology solutions that meet the needs of a growing and evolving business

Main duties of the job

The Server and Cloud team forms part of the wider Corporate IT function, delivering server, cloud and infrastructure services across Synnovis and other SYNLAB UK business units. Working as part of a geographically distributed team, you will collaborate with colleagues across the organisation to support shared platforms, deliver projects and maintain business-critical services. The role is based from the Synnovis office in Blackfriars, with occasional travel to other business locations as required. Business travel expenses will be reimbursed in line with company policy.

Corporate IT is currently undergoing a period of transformation and modernisation, with continued investment in cloud technologies, identity services, infrastructure platforms and security capabilities. This role offers the opportunity to work across a broad technology estate, supporting both operational services and strategic initiatives that help standardise and improve technology services across the wider organisation.

As a Server and Cloud Engineer, you will be responsible for supporting, monitoring, managing, documenting and maintaining server, cloud and associated infrastructure platforms. You will work closely with colleagues across Corporate IT, including Network, M365 and Modern Workplace teams, alongside Service Desk, End User Technology, Cyber Security teams, business stakeholders and Managed Service Providers to ensure services are secure, resilient and aligned with business requirements.

You will contribute to the delivery of projects from design and implementation through to operational handover, helping ensure new technologies are effectively transitioned into business-as-usual support. You will also play an important role in maintaining accurate technical documentation, improving operational processes and building resilience across the wider team.

The successful candidate will be expected to work collaboratively, share knowledge and contribute to the continual improvement of services across Corporate IT, helping deliver secure, scalable and supportable technology solutions that meet the needs of a growing and evolving organisation.

Working for our organisation

Your development and learning

You will have a suite of learning opportunities available through The Synnovis Way Development programme which is used across Synnovis to enable you to reach your potential, learn new skills and achieve your goals.

This is managed between you and your line manager in line with your own personal and professional development ambitions.

You can apply for finance to drive innovation and service development for the benefit of patients through our Innovation Accelerator Fund.

Detailed job description and main responsibilities

Purpose of the Role

The Server and Cloud Engineer will join the Corporate IT Server and Cloud Team, supporting critical infrastructure, cloud platforms and associated services across Synnovis and other SYNLAB UK business units. The team operates as part of a wider Corporate IT function, supporting technology services across multiple healthcare and laboratory organisations throughout the UK.

Working within a modern Microsoft-based technology environment, the successful candidate will be responsible for maintaining secure, reliable and well-documented services whilst supporting the ongoing development and improvement of the wider technology estate. The role combines operational support, project delivery, service improvement and technical governance, ensuring services remain resilient, secure and aligned with business needs.

The position is based from the Synnovis Hub in Blackfriars. Occasional travel to other business locations may be required, with business travel expenses reimbursed in line with company policy.

What You Will Do

• Support, monitor, manage, document and maintain server, cloud and infrastructure platforms across multiple business units.
• Provide third-line technical support for incidents, service requests, problem management activities and complex technical investigations.
• Assist in the design, implementation and support of infrastructure and cloud-based solutions.
• Maintain and support Microsoft Azure, Windows Server and associated platform technologies.
• Support identity, authentication and access management services, ensuring security and least-privilege principles are maintained.
• Contribute to patching, vulnerability remediation, backup, recovery and business continuity activities.
• Monitor platform health, capacity and performance, proactively identifying opportunities for improvement and risk reduction.
• Create and maintain technical documentation, operational procedures and support knowledge articles.
• Support the transition of projects and new technologies into business-as-usual operation.
• Work closely with Service Desk, End User Technology, Network, M365 and Cyber Security teams to ensure effective service delivery.
• Work with Managed Service Providers and technology partners to ensure services are delivered in accordance with agreed standards and business requirements.
• Participate in operational change, maintenance and service improvement activities.
• Contribute to standardisation initiatives and the continual improvement of Corporate IT services across the organisation.
• Support operational resilience through knowledge sharing, cross-team collaboration and documentation.
• Participate in out-of-hours support and maintenance activities where required.

Key Responsibilities

• Maintain the availability, performance and security of server and cloud platforms.
• Ensure infrastructure services are operated and maintained in accordance with Corporate IT standards and security policies.
• Deliver high-quality technical support and troubleshooting for business-critical systems.
• Build and maintain strong working relationships with colleagues, stakeholders and third-party support providers.
• Support project delivery activities from planning and design through implementation and operational handover.
• Maintain accurate records, documentation and asset information.
• Identify opportunities to improve operational efficiency, platform resilience and service quality.
• Contribute to the development of standardised processes and technical solutions across Corporate IT.
• Ensure technical risks, incidents and service issues are appropriately managed and escalated.

Synnovis is a pathology partnership between SYNLAB UK & Ireland and leading NHS organisations, including Guy's & St Thomas' NHS Foundation Trust and King's College Hospital NHS Foundation Trust. Together, we deliver and transform pathology services across South East London.

The partnership provides services to approximately 1.7 million people living in South East London, as well as many thousands of patients from outside the region who access local healthcare services. Synnovis delivers diagnostics, testing and digital pathology services for NHS Trusts, GP practices and other healthcare providers.

As part of the wider SYNLAB UK & Ireland group, we support healthcare providers, laboratories and NHS partnerships across the UK, delivering critical diagnostic services that help clinicians make informed decisions and improve patient outcomes.

Corporate IT supports technology services across multiple business units, healthcare organisations and laboratory operations throughout the UK. Working alongside NHS partners, healthcare providers and specialist laboratory services, the team delivers secure, resilient and modern technology platforms that enable critical healthcare and business services.

The Synnovis Hub Laboratory in Blackfriars is one of the largest purpose-built pathology facilities in the UK. The eight-storey building accommodates laboratory, operational and corporate functions across approximately 10,000 square metres of modern workspace. Corporate IT operates from the Hub, working closely with laboratory, operational and business teams to deliver secure, resilient and innovative technology services.

Located in the heart of Blackfriars, the office is less than a five-minute walk from both Southwark Underground Station and Blackfriars Station, offering excellent transport links and access to a wide range of shops, restaurants and local amenities.

Person specification

Qualifications

• English GCSE grade C, 4, equivalent or higher
• Mathematics GCSE grade C, 4, equivalent or higher

Experience

• Previous experience in windows server operating systems
• Experience with Microsoft Active Directory or Entra Domain Services
• Experience with Microsoft Azure
• Experience with Microsoft PowerShell
• Experience with Microsoft Remote Desktop Server environments (RDS) or Azure Virtual Desktop (AVD)
• Experience of working in an environment with change management
• Experience of working in an ITIL environment
• Experience of working in a healthcare environment

Skills & Knowledge

• Troubleshooting complex infrastructure and cloud issues
• Technical documentation skills
• Security and access management principles
• Understanding of backup, patching and vulnerability management
• Demonstrate an ability to work as part of a team
• Working with third-party suppliers and MSPs
• Ability to communicate technical issues to non-technical audiences

Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. All applicants are welcome to apply regardless of age, disability, gender, marital status, race, nationality or ethnic origin, religion, or sexual orientation. Equality of opportunity is our policy.

Our Bank workers enjoy competitive market rates and flexible contract assignments across all of our sites, dependent on your availability and location.

For our Permanent workforce we offer a competitive benefits package.

All employees are entitled to:

• Contributory pension scheme
• Generous annual leave entitlement

Safeguarding children and vulnerable adults. All employees have a responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.

Your e-mail address is important to us. We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.

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