Senior Workplace Experience Specialist

Zscaler; Greater London; On-site; GBP 52,000 - 68,000; Full time

Benefits offered by this job

Health plans

Vacation & sick time

Parental leave

Retirement options

Education reimbursement

In-office perks

Job summary

Zscaler, a leading cloud security company, is seeking a Workplace Experience Senior Coordinator for its London office. The role reports to the EMEA Senior Manager, Workplace Experience, supporting a world-class G&A function and scalable programs across sites.

In this role you will drive end-to-end workplace experience, oversee facilities operations, and collaborate with People teams to foster engagement and a strong culture in a hybrid, security-conscious environment.

Qualifications

• 7+ years in Workplace or Hospitality with site lead experience.
• Facilities management qualifications or trainings (IWFM Level 4+, IOSH, CoreNet, or MCR).
• Experience in change management, vendor administration, and operational workflows.
• Curiosity to identify improvement opportunities and enhance the workplace.

Responsibilities

• Ensure best-in-class end-to-end workplace experience for employees and guests across managed sites.
• Oversee workspace services operations including mailroom, security, janitorial, food & beverage, parking and amenities.
• Align physical layouts with organizational needs using space management practices.
• Oversee vendor management to ensure top-tier service and compliance with budgets.
• Develop and execute workplace projects aligning with local and global strategies.
• Collaborate cross-functionally with People Team and other departments on engagement activities.

Skills

Facilities management

Vendor management

Change management

Site lead

Operational workflows

Education

IWFM Level 4+

IOSH Managing Safely

CoreNet employee experience

MCR

Tools

None

Job description

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

We are looking for a Workplace Experience Senior Coordinator to join our People & Culture team. This is a role based in our London, UK office, reporting to the EMEA Senior Manager, Workplace Experience. Our general and administrative teams help to support and scale our great company. Whether striving to grow our workforce, nurture an amazing culture and work environment, support our financial and legal operations, or maintain our global infrastructure, the G&A team provides a strong foundation for growth. Put your passion, drive, and expertise to work with the world’s cloud security leader.

What you’ll do (Role Expectations)

• Ensure a best-in-class, end-to-end workplace experience for all employees and external guests across managed sites while promoting a productive and efficient work environment
• Oversee workspace services operations, including mailroom, security, janitorial services, food and beverage programs, parking, and other workplace amenities
• Align physical workplace layouts and workflows with organizational needs, leveraging space management practices to promote function and employee satisfaction
• Oversee vendor management to ensure best in class service delivery in the office and alignment with regional and global compliance and budgetary requirements
• Develop and execute workplace projects and initiatives to align with both local and global strategies
• Collaborate cross-functionally with the People Team and other departments on activities and events that drive engagement and support organizational culture

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands‑on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 7+ years of experience in a Workplace or Hospitality role, with site lead experience essential
• Facilities management qualifications or trainings (IWFM Level 4 or above, IOSH Managing Safely, CoreNet employee experience certification, or MCR)
• Demonstrated expertise in change management, vendor administration, and operational workflows
• Guided by professional curiosity to identify opportunities for improvement and enhance the workplace environment.

#LI-Onsite #LI-LJ1

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Learn more about Zscaler’s hybrid working model and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, and local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.