Senior Web Support Technician

Talent Search Ltd; England; On-site; GBP 32,000 - 40,000; Full time

Job summary

A reputable digital marketing agency in Southampton is looking for a Senior Web Support Technician to manage web support tasks and ensure high standards of customer service. The ideal candidate should have strong experience in Linux, PHP, and WordPress, along with exceptional organisational and communication skills. This role offers a competitive salary range of £32-40k and excellent benefits.

Qualifications

• Hands-on experience managing multiple support tasks and hosting environments.
• Experience in managing server errors and DNS problems.
• Comfortable with day-to-day support tasks.

Responsibilities

• Lead the web support team and set customer service standards.
• Manage support tickets, ensuring SLAs are met.
• Monitor hosting environments and flag performance issues.
• Oversee go-live processes for new websites.
• Coordinate with hosting providers regarding DNS and SSL management.
• Support and mentor junior team members.

Skills

Experience in Linux (Ubuntu)

Ability to troubleshoot PHP code

Diagnosis and resolution of website issues

Knowledge of WordPress architecture and plugins

Server-Side Troubleshooting

Excellent organisational skills

Outstanding communication skills

Job description

Senior Web Support Technician

£32-40k + Excellent Benefits

Southampton

VR/10516

This is an exciting new role working for a well‑established digital marketing agency with an excellent reputation and reach

The role is best suited for someone with hands‑on experience managing multiple support tasks and hosting environments

You’ll be confident handling technical issues, from server errors to DNS problems, and you won’t shy away from digging into a complex issue to get it fixed

Ideally with an agency background, you will be eager to take the step into a Senior Web Support Technician role within a supportive, fun environment

Responsibilities

• Leading the day‑to‑day running of the web support team and set the standard for customer service
• Managing and resolving support tickets, ensuring SLAs are met and issues are clearly communicated
• Taking ownership of incidents, escalating where needed, and ensuring follow‑through to resolution
• Monitoring hosting environments, flagging performance issues and maintaining site security
• Overseeing go‑live processes for new websites and managing hosting migrations
• Liaising with hosting providers and managing DNS records, SSLs, domains, and renewals
• Conducting regular checks on PHP versions, config files, and bandwidth usage
• Providing technical input to website maintenance and development work
• Owning internal IT systems, ensuring smooth day‑to‑day operations and updates
• Supporting and mentoring junior team members, promoting technical skills and accountability
• Tracking time accurately, maintain clear documentation, and support monthly client reporting
• Working closely with the wider team to apply updates, patches, and security measures

Candidate Requirements

• Experience in Linux (Ubuntu), MacOS, Apache, Nginx, LiteSpeed
• PHP – Ability to read, write and troubleshoot PHP code efficiently
• HTML, CSS and Javascript – diagnose and resolve website‑related issues
• Knowledge of WordPress – Understanding of WordPress architecture and plugins to troubleshoot and resolve conflicts
• Server‑Side Troubleshooting for issue resolution
• Excellent Organisational skills
• Outstanding written and verbal communication and literacy skills

This position suits someone who’s organised, technically confident, and comfortable taking ownership of day‑to‑day support tasks. Please apply now if this sounds like the role for you