Senior Waste Customer Technician

SevernTrentLife; Leicester; On-site; GBP 40,000; Full time

Job summary

A leading utility company in Leicester is seeking a Senior Waste Customer Technician for their Reactive Sewer Services Team. This role involves supporting day-to-day operations, coordinating reactive works, and ensuring high-quality service delivery. Ideal candidates will have experience in wastewater operations, strong communication skills, and a full UK driving licence. This position offers a salary up to £39,274.28 and various benefits including an annual bonus and training development.

Benefits

Up to £39,274.28 salary

Annual bonus scheme (up to £2,250)

Leading pension scheme with doubled contributions

Sharesave scheme

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Two paid volunteering days per year

Responsibilities

• Support day-to-day operations of Jetting Operatives crews.
• Coordinate reactive works and resolve escalations.
• Guide and support the wider team.

Skills

Experience in wastewater, drainage, or sewer operations

A background in supporting reactive, field‑based teams

Strong organisational and communication skills

Proactive approach to problem‑solving and customer service

Driving licence

Job description

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

EVERYTHING YOU NEED TO KNOW

We’re looking for a Senior Waste Customer Technician to join our Reactive Sewer Services Team, based at our Leicester site in Leicestershire. You’ll be supporting the Customer Delivery Manager in overseeing the day-to-day operations of around multiple Jetting Operatives crews, helping to ensure our network runs smoothly and our customers receive the best possible service.

This is a hands‑on role where you’ll be out and about across the county, helping to coordinate reactive works, resolve escalations, and support the delivery of high‑quality wastewater services. While you won’t have direct reports, you’ll play a key role in guiding and supporting the wider team.

HOW WE WORK

With this being such a critical role, we’re looking for someone who can join us 37 hours a week Monday to Friday, including some evenings and weekends on a standby rota. You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why we value in‑person moments to keep our culture alive and why for this role you’ll usually find us in the office during our working hours.

WHAT WE’RE LOOKING FOR

We’d love for you to have a passion for serving your local community. At Severn Trent, we cover 10 counties across the Midlands and beyond and working in your area should bring you pride and that should follow through into the work you do.

Ideally, you’ll have:

• Experience in wastewater, drainage, or sewer operations.
• A background in supporting reactive, field‑based teams.
• Strong organisational and communication skills.
• A proactive approach to problem‑solving and customer service.

• A full UK driving licence.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU

It's not just a job; it's a career. We offer benefits that reward great work and award‑winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award‑winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

• Salary of up to £39,274.28
• Annual bonus scheme (up to £2,250 based on company performance and subject to eligibility)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate

• Dedicated training and development with our Academy

• Electric vehicle scheme and retail offers

• Family friendly policies

• Two paid volunteering days per year

LET’S GO

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.