Senior Ward Discharge Coordinator

NHS; Norwich; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading UK hospital is seeking a Senior Discharge Co-ordinator to manage discharge plans for patients with complex needs. The role requires excellent organization and communication skills, along with the ability to work both independently and as part of a multidisciplinary team. The position offers a salary between £27,485 to £30,162 per annum on a fixed-term contract until July 2026, with full NHS benefits including discounted gym memberships and a robust pension scheme.

Benefits

Fast Track Staff Physiotherapy Service

Multi Faith prayer room

Discounted gym memberships

Excellent pension scheme

Wagestream access

Free Park & Ride service

Free 24-hours confidential counselling support

On-site Nursery

Staff discounts at cafes

Salary Sacrifice schemes

Qualifications

• Educated to GCSE level or equivalent experience.
• Ability to manage complex discharge cases.
• Excellent interpersonal skills is essential.

Responsibilities

• Manage discharge plans for patients with complex care needs.
• Work collaboratively with health and social care agencies.
• Ensure timely and safe discharges under guidance.

Skills

Excellent organization skills

Excellent communication skills

Ability to work autonomously

Attention to detail

Persuasive skills

Self-motivated

Education

GCSE grade C or above in Maths and English

Job description

**Fixed term contract/secondment opportunity until 6th July 2026**

We have an exciting opportunity for an enthusiastic and dynamic individual to join our Integrated Discharge Team as a Band 4 Senior Discharge Co-ordinator working collaboratively with internal and external partners, actively monitoring and case managing the discharge plans for patients, with complex care and support needs.

The ability to work autonomously, but also as part of a team, alongside a good working knowledge of hospital discharge (D2A), is essential to the role, alongside excellent communication skills, and the ability to remain calm under pressure.

If successful you will work as a Discharge Coordinator within an established team, based onsite at the NNUH, as part of the wider Integrated Discharge Team - please note we are unable to support hybrid working, you will be ward based, working in a patient environment.You will need the ability to work effectively and confidently as part of both the ward team, and IDT, excellent organisational skills are essential and the ability to prioritise a conflicting workload.

Discharging our patients to the right destination in a timely manner is key to maintaining flow throughout the Norfolk and Norwich University Hospital (NNUH), we advocate a "home first" ethos, initiating discharge planning from the point of admission, supporting early conversations, and early referrals to ensure patients are discharge ready, at the point of no longer having criteria to reside.

Main duties of the job

The role will include strong MDT working with Health and Social Care agencies both internally and externally

The Discharge Coordinator will work in close conjunction with the multi-disciplinary team and provide support for patients, and their carers to proactively facilitate timely and safe discharges, under the Hospital Discharge and community Support Guidance

We are looking for a compassionate, motivated individual with excellent communication, interpersonal, organizational and IT skills who is dedicated to working as part of a strong multidisciplinary team to facilitate safe and timely discharge for our patients, whilst upholding the NNUH PRIDE values.

The role is 7 day working so will include some weekend working.

If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job responsibilities

• To have an up to date knowledge of the multidisciplinary management of the patients and discharge plan of all patients referred on D2A P1-3 , alongside complex case support . Expectation is to have ability to manage more complex discharge cases with support of Complex Discharge Nurses.
• To have a good understanding of Discharge to assess, Home first and Discharge Pathways 1-3, as identified in the hospital discharge and community support guidance.
• To have an understanding of clinical conditions and terminology.
• To independently gather and collate information from the medical notes, patients and multi-disciplinary team colleagues to enable a clear plan for discharge to be followed from point of admission, gathering evidence to support a safe and timely discharge.
• To provide updates, co-ordinate discharges and provide administrative support to the multi-disciplinary team within the hospital and system partners to improve joint working practices leading to more effective patient care and timely discharges.
• To ensure ward view, OPTICA and handover remain up to date with any discharge progress.
• To assist in ensuring that all patients have an accurate EDD identifying if they meet Criteria to Reside and reason for delayed discharge reason in line with National Discharge policy.

Please see the attached job description for full details.

Please note that this advertised position, which is part of occupation code 3560 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Person Specification

Qualifications

• Educated to GCSE level (or equivalent) GCSE grade C or above in Maths and English or equivalent experience.

Experience

• Ability to work autonomously to achieve required targets and objectives

Skills

• Excellent organisation skills and the ability to prioritise conflicting workload
• Excellent persuasive skills including the ability to diffuse difficult situations
• Attention to detail and accurate presentation
• Excellent communication skills and the ability to interact appropriately with patients, relatives, team members and other staff groups.
• Enthusiastic and self-motivated
• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrate understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£27,485 to £30,162 a yearper annum, pro rata