Senior Visual Merchandising Manager

Jobtailor

Banbury

On-site

GBP 60,000 - 90,000

Full time

7 days ago

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Job summary

Jobtailor is seeking a senior Visual Merchandising leader to define and drive the in-store experience across flagship stores, showrooms, pop-ups and temporary environments. Lead seasonal campaigns, translate brand stories into physical displays, and create retail storytelling that guides customer journeys and maximises business impact.

You will coach and develop a high-performing team, manage budgets, and collaborate with Creative, Marketing, Buying and Operations to deliver exceptional customer

Qualifications

Significant experience in a senior Visual Merchandising leadership role within a premium retail, lifestyle or consumer brand environment.
Demonstrable experience translating creative campaigns and brand concepts into physical customer experiences.
Experience leading seasonal visual merchandising campaigns from concept through execution.

Responsibilities

Define and deliver the overarching visual merchandising strategy across stores, showrooms, pop-up locations and temporary retail environments.
Lead immersive customer experiences that strengthen brand connection and create memorable retail journeys.
Create and implement visual merchandising frameworks, standards and toolkits.
Partner with Creative, Graphic Design and Marketing teams to translate campaign assets into physical experiences.
Lead seasonal visual merchandising campaigns from briefing through implementation and review.
Develop retail storytelling strategies, customer journeys and product presentation concepts.
Drive the evolution of store environments.
Lead window displays, flagship visual concepts and customer-facing retail experiences.

Skills

Visual Merchandising

Window Display Design

Retail Storytelling

Project Management

Stakeholder Management

Adobe Creative Suite

Spatial Planning

Customer Journey Development

Retail Design Principles

Leadership

Education

Full UK Driving Licence

Tools

Retail Design Software

Spatial Planning Tools

Visualisation Platforms

Job description

Define and deliver the overarching visual merchandising strategy across stores, showrooms, pop-up locations and temporary retail environments
Bring seasonal campaigns, product launches and brand stories to life through inspiring, commercially effective visual merchandising concepts
Lead immersive customer experiences that strengthen brand connection and create memorable retail journeys
Create and implement visual merchandising frameworks, standards and toolkits
Partner with Creative, Graphic Design and Marketing teams to translate campaign assets into physical experiences
Lead seasonal visual merchandising campaigns from briefing through implementation and review
Develop retail storytelling strategies, customer journeys and product presentation concepts
Drive the evolution of store environments
Lead window displays, flagship visual concepts and customer-facing retail experiences
Develop seasonal window schemes, installations and bespoke visual displays with the Head of Creative
Oversee visual presentation, styling, product placement, zoning and spatial planning
Establish best-practice principles for customer flow, visual hierarchy and retail navigation
Conduct regular reviews and audits across locations
Act as visual merchandising lead on store openings, refurbishments, relocations, pop-up shops and experiential activations
Support future retail concepts and innovative customer experience formats
Build partnerships across Creative, Marketing, Retail, Buying, Operations and Commercial teams
Influence senior stakeholders and represent Visual Merchandising on major projects and strategic initiatives
Lead, inspire and develop the visual merchandising team, including coaching people managers
Establish team objectives, development plans and performance expectations
Manage the annual visual merchandising budget
Maintain relationships with suppliers, agencies, fabricators and contractors
Use customer insights, retail performance data and commercial trends to improve customer experience

Requirements

Significant experience in a senior Visual Merchandising leadership role within a premium retail, lifestyle or consumer brand environment
Proven track record developing and delivering visual merchandising strategies across multiple retail formats
Demonstrable experience translating creative campaigns and brand concepts into physical customer experiences
Strong experience leading seasonal visual merchandising campaigns from concept through execution
Expertise in window display design, retail storytelling, spatial planning and customer journey development
Experience managing large-scale retail projects including store openings, refurbishments, relocations and pop-up concepts
Proven success leading, coaching and developing high-performing teams, including people managers
Strong understanding of retail design principles, store layouts, customer flow and fixture development
Knowledge of production processes, fabrication techniques, installation requirements and retail display solutions
Excellent project management skills with ability to lead multiple complex projects simultaneously
Strong commercial awareness balancing creativity, customer experience and business objectives
Exceptional creative vision, strategic thinking and problem-solving capabilities
Outstanding stakeholder management skills with confidence influencing senior leadership
Excellent communication, presentation and storytelling skills
Strong proficiency in Adobe Creative Suite
Highly organised with exceptional planning, prioritisation and attention to detail
Resilient, adaptable and comfortable in a fast-paced, evolving environment
Passion for exceptional customer experiences and innovative visual merchandising
Desirable: experience in an international or multi-market retail business
Desirable: experience supporting flagship store developments or retail concept evolution projects
Desirable: knowledge of retail design software, spatial planning tools or visualisation platforms
Desirable: full UK driving licence and ability to drive a manual vehicle

Core Competencies

Demonstrates expertise in developing and executing visual merchandising strategies that enhance customer experiences and drive brand engagement. Proficient in leading teams, managing large-scale retail projects, and utilizing customer insights to inform visual presentation and storytelling.

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