Senior Visitor Experience Officer

National Trust; Sheffield; On-site; GBP 80,000 - 100,000; Full time

Job summary

An esteemed conservation organization in Sheffield is seeking a dedicated Operations Team member. This role involves managing daily operations, ensuring high service standards, and engaging visitors during various projects and events. Candidates should demonstrate leadership, effective communication skills, and a commitment to customer service within a diverse environment. This position offers substantial benefits, including a generous pension scheme and competitive holiday allowance.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

EV car lease scheme

Flexible working options

Qualifications

• Experience in devising and running activities to inspire and engage people.
• Able to respond flexibly to operational challenges while maintaining high standards.

Responsibilities

• Assist in achieving high standards during projects and events.
• Manage operations during busy periods and duty management responsibilities.

Skills

Knowledge of audience engagement

Strong leadership skills

Ability to monitor budgets

Effective communication

Organizational skills

Experience supervising volunteers

Job description

Important notice

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

What it's like to work here

Longshaw and the High Peak are the gateways from Sheffield and North West into the Peak District and is part of the larger National Trust Peak District Portfolio. Longshaw is one of the three Estate Offices across the portfolio and an extremely busy hub with a welcome building, several car parks and a cafe. The National Trust in the Peak District is on a mission to be the place of choice for inspiring outdoor experiences, where everyone is enabled to go on a journey of exploration in a landscape being actively managed to the highest international standards for conservation, access and wider public benefits.

What you'll be doing

As part of the operations team, you'll be focused on achieving the highest standards of presentation and service, helping everything to run smoothly during projects, events, active conservation work, busy school holidays throughout the year. You’ll work alongside colleagues in the Welcome team to make sure everyone who visits has everything they need to enjoy their day.

You’ll carry out duty management as needed, and will work weekends on a rota basis. Sometimes you may need to get stuck in and help wherever you’re needed, to keep the whole place running smoothly. As part of the duty management rota, you’ll be responsible on the day for the smooth running of the property during opening hours, acting as the main contact point for staff, volunteers, and customers in case of emergency, enquiry or complaint.

Who we’re looking for

Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:

• knowledge of audience engagement and inclusive programming in heritage or cultural settings
• strong leadership and team co-ordination skills
• ability to respond to operational challenges with agility and professionalism
• ability to effectively monitor budgets and track performance
• deep understanding of health and safety, safeguarding, and compliance in public environments

Criteria for all other applicants

• experienced in devising and running activities to inspire and engage people
• skilled at communicating, and building good working relationships with people in your team and beyond
• aware of ways to interpret precious collections of art and objects to a wide variety of people
• well‑organised, and able to work at pace and keep to time
• confident that you can deal with all kinds of people in all kinds of situations
• flexible, yet with a focus on always giving high standards of customer service
• used to working with and supervising volunteers

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

The package

• Substantial pension scheme of up to 10 % basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places