Senior Vice President, People Experience

Firefighters First Credit Union; United Kingdom; Remote; GBP 180,000 - 201,000; Full time

Job summary

A leading financial institution is seeking a Senior Vice President of People Experience. This remote role focuses on shaping HR strategies, overseeing recruitment and employee development, and ensuring compliance within a dynamic environment. Candidates must have significant experience in financial institutions, HR functions, and leadership roles. The position offers an opportunity to impact the firefighter community and improve financial lives.

Qualifications

• Minimum 8 years of experience at a financial institution.
• Minimum 8 years of experience managing employees.
• Minimum 8 years of experience managing HR functions for California employees.
• Minimum 5 years of experience in learning and talent development.
• Minimum 3 years overseeing payroll.

Responsibilities

• Design enterprise-wide talent strategies.
• Advise CEO and executive team on organizational health.
• Drive HR planning and decision-making with data.
• Oversee full-cycle recruitment.
• Foster continuous coaching and talent development.
• Ensure HR compliance and operational efficiency.
• Lead HR technology strategy.

Skills

Organizational design

Data-informed decision making

Talent development

Coaching

HR compliance

Education

Bachelor’s degree

Master’s degree

SHRM‑SCP or SPHR certification

Job description

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About the Job

Salary Range: $240,422.00 To $267,136.00 Annually

This is a Remote Position.

Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation’s largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.

Currently, we have an immediate opening for a Senior Vice President, People Experience to join our team! The Senior Vice President (SVP) of People Experience is responsible for shaping and executing a progressive team strategy that supports the credit union’s continued growth, operational excellence, and mission to improve members’ financial lives. This role oversees all HR functions, including strategic workforce planning, recruitment, talent development, coaching, employee engagement, and organizational design. As a culture champion, the SVP ensures the credit union attracts, retains, and develops top talent while fostering a purpose-driven, and high-performance culture across all levels of the organization.

Primary Responsibilities

• Leading the design and execution of enterprise-wide talent strategies that align with the credit union’s long‑term goals and core values.
• Serving as a trusted advisor to the CEO, Board, and executive team on organizational health, succession planning, leadership development, and change management.
• Driving data‑informed HR planning and decision‑making, leveraging insights to anticipate workforce needs and trends.
• Overseeing full‑cycle recruitment to attract top‑tier talent across all functions, with a strong focus on culture fit and future potential.
• Fostering a culture of coaching and continuous training & talent development by leading organizational design and change initiatives, championing workforce upskilling and reskilling aligned with strategic goals, and embedding mentoring, feedback, and growth into leadership and employee development frameworks.
• Ensuring compliance with employment regulations and driving HR operational efficiency across compensation, benefits, performance management, and policy.
• Leading HR technology strategy and digital transformation initiatives to enhance service delivery and employee experience.

Leadership Responsibilities

• Regularly meeting with each team member to coach and mentor to ensure alignment around FFCU’s mission, vision, and values.
• Providing team members with training, tools, and resources to successfully perform their jobs.
• Holding teams accountable for meeting all service level agreements, ensuring the team’s work is accurate/efficient, and providing coaching, feedback, or training as needed.
• Providing and ensuring development opportunities are available for team members as part of their overall career path with the Credit Union.
• Leading change by identifying opportunities that consistently raise the bar and improve service levels.
• Assisting the Credit Union with executing the business plan of the organization.

Basic Qualifications

• Education: Bachelor’s degree required, Master’s degree preferred.
• Certification: SHRM‑SCP or SPHR
• Minimum 8 years of experience at a financial institution
• Minimum 8 years of experience managing employees
• Minimum 8 years of experience managing HR functions and labor laws for California employees.
• Minimum 5 years of experience managing learning and development/talent development functions
• Minimum 3 years of experience overseeing payroll
• Previous multi‑state experience required

Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at [e-mail].

Location: United States (Remote)