Senior Venue Find Consultant

BCD Travel; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A global event management agency is seeking a Senior Venue Find Consultant in London. This role involves sourcing venues for events, negotiating contracts, and exceeding client expectations through superior service. Ideal candidates will have experience in event planning, strong customer service skills, and proficiency with Microsoft Office. Join a supportive team with a hybrid working model and extensive benefits including life assurance, holidays, and professional development opportunities.

Benefits

Life Assurance

25 days holiday plus bank holidays

Birthday day off

Discounted rates on Hotels & Travel

Gym & Fitness Discounts

Private Healthcare

Pension Scheme

Qualifications

• Prior experience with meetings & events venues in the UK and overseas.
• Ability to manage multiple priorities while maintaining quality customer service.
• Proficient with Microsoft Office, especially Excel.

Responsibilities

• Deliver quality service to exceed client expectations.
• Develop knowledge of venue destinations through relationships with suppliers.
• Support clients throughout the event planning journey.

Job description

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at bcdme.com/careers

About the role:

We are recruiting for our London sourcing team and are currently looking for a Senior Venue Find Consultant to join our team on a full-time basis. Do you have international and UK meeting and venue sourcing, contracting, and negotiating expertise? If so, this opportunity may be for you.

In this role you will be responsible for dealing directly with our clients; receiving their meeting & event requests, finding the perfect venue that fits their requirements, negotiating to ensure the price fits the budget and presenting the best solution to exceed expectations every time.

Sound like you? Read on!

Responsibilities

• Exceed client's expectations by delivering an initiative, quality service to meet the clients needs. To ensure relevant customer service levels are understood and consistently met or exceeded and to be suitably conversant in all relevant systems, and processes in line with customer requirements.
• Continually develop excellent venue destination knowledge through building positive relationships with key supplier contracts, attending familiarisation visits, destination workshops and webinars when required.
• Work as part of the team driven to find the right solutions, ensuring the client is supported and informed from start to finish on their journey with BCD Meetings and Events. This may involve liaising with other teams such as the BCD Meeting & Events finance team to ensure that all invoicing and financial matters are delivered to the client in a proactive and efficient manner.
• As a senior consultant you will assist the Team Manager as required on various matters including monitoring customer service levels and quality assurance. Also, you will assist with training and development of the consultants by sharing your knowledge and experience.
• Consistently apply and demonstrate venue and destination knowledge to all customers.
• Also be willing to constantly develop and expand your knowledge of the meetings & events industry, with both suppliers and destinations.

Qualifications

• Previous experience and knowledge of meetings & events venues / destinations in the United Kingdom and Overseas is essential.
• Will have a flexible and proactive approach to work, while being able to juggle multiple priorities and projects with resilience under pressure. Comfortable with dealing with customers via phone, email and face to face.
• Experience of using Microsoft Office including Excel and experience of entering and extracting data from various databases.
• Being motivated to provide the best customer service for each client while developing your own knowledge, skills and experience.
• Represent and show our values in your work manner by working to solve issues together as a team, acting with purpose and always doing what is right for the client's needs and the company.

You might also have:

• Previous experience with venue booking systems.
• Proven negotiating and contracting experience with external suppliers.

Benefits

• Life Assurance x2 your annual salary
• 25 days holiday plus bank holidays
• Birthday day off
• Holiday Purchase Scheme - allowing up to 5 additional holiday days
• Discounted rates on Hotels & Travel
• Gym & Fitness Discounts
• Private Healthcare
• Pension Scheme
• Company Sick pay
• Lifestyle Benefits

Working Arrangements

• This role is hybrid based with 3 days a week spent in the London office.
• The shift patterns for venue search are 9-5:30, 8:30-5 or 9:30-6 on a rotate basis, with an hours lunch break.
• You may be required to travel to attend company meetings / events or familiarisation trips in the United Kingdom or Overseas.

How to apply

Click apply now to be considered

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there's always room to move.

We've got you covered

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We're positive. You'll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.