Senior UX/Service Designer

Zebra People; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading consulting firm is seeking a seasoned UX Designer with strong Service Design experience for a 6-month contract in London. The role involves leading design workshops, conducting user research, and creating innovative design outputs. The ideal candidate has over 8 years in digital design, particularly in financial services, and is proficient in tools like Figma and Sketch. This position offers a hybrid work model with 2 days in the office.

Qualifications

• 8+ years in digital design with strong expertise in UX and Service Design.
• Proven leadership in UX/Service Design workstreams.
• Comfortable in fast-paced, agile environments.

Responsibilities

• Lead design thinking workshops and discovery sessions.
• Conduct user research and testing.
• Create user journeys, service blueprints, and prototypes.
• Define information and data flows.
• Partner with teams to deliver designs.
• Champion user-centered design principles.

Skills

UX Design

Service Design

User Research

Prototyping

Interpersonal Skills

Agile Environment

Tools

Figma

Sketch

Adobe Creative Suite

Microsoft Office

Job description

Large consultancy working on behalf of a well‑known bank

Looking for a seasoned UX Designer who also has strong Service Design experience to work on an initial 6‑month fixed term contract.

The client

We are seeking a Senior UX/Service Designer to join a major financial services programme focused on building a new platform that enables secure, efficient, and controlled sharing of data across the organisation.

This is a unique opportunity to combine hands‑on UX design with strategic service design, helping shape user journeys, service blueprints, and experiences for data products and marketplaces.

This is an initial 6‑month Fixed Term Contact (with possibility of extension) on a pro‑rata salary (not a day rate).

Hybrid: 2 days a week in Central London – no flex.

Key Experience

• Recent experience on banking projects
• Recent experience working on enterprise level apps and services
• Service Design experience

The role

Lead and facilitate design thinking workshops and discovery sessions.

Conduct user research and testing, and translate findings into actionable design outputs.

Create user journeys, service blueprints, flows, and prototypes.

Define information and data flows that interact with users.

Partner with UX, UI, and development teams to bring designs into delivery.

Work closely with product owners and business stakeholders to identify needs, reduce friction, and simplify complex journeys.

Champion user‑centred design principles across the programme, embedding design governance and standards.

The candidate

Financial services background, ideally with data‑driven platforms/programmes.

8+ years in digital design with strong expertise in UX and Service Design.

Proven leadership of UX/Service Design workstreams, able to “connect the dots” across teams.

Strong knowledge of UX methodologies and design deliverables (wireframes, prototypes, UI/UX design).

Skilled in tools such as Figma, Sketch, Adobe Creative Suite, Keynote, Microsoft Office.

Excellent interpersonal skills, able to build trust and rapport with stakeholders at all levels.

Comfortable in fast‑paced, agile environments, with proven ability to deliver under pressure.

Ability to sketch, paper prototype, and ideate to communicate concepts quickly.

If this sounds like you and you fit the criteria, then please get in touch ASAP with your CV & portfolio to stand the best chance of getting an interview!

Diversity & Inclusion

We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self‑taught, the university‑educated, and people of a wide variety of nationalities, ages, and socio‑economic backgrounds. We are committed to a fair and accessible recruitment process for all candidates and would be happy to meet any accommodation requests during the application or interview process.

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