Senior UX & Service Design Lead — Data-Driven Banking

Zebra People; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading consulting firm is seeking a seasoned UX Designer with strong Service Design experience for a 6-month contract in London. The role involves leading design workshops, conducting user research, and creating innovative design outputs. The ideal candidate has over 8 years in digital design, particularly in financial services, and is proficient in tools like Figma and Sketch. This position offers a hybrid work model with 2 days in the office.

Qualifications

• 8+ years in digital design with strong expertise in UX and Service Design.
• Proven leadership in UX/Service Design workstreams.
• Comfortable in fast-paced, agile environments.

Responsibilities

• Lead design thinking workshops and discovery sessions.
• Conduct user research and testing.
• Create user journeys, service blueprints, and prototypes.
• Define information and data flows.
• Partner with teams to deliver designs.
• Champion user-centered design principles.

Skills

UX Design

Service Design

User Research

Prototyping

Interpersonal Skills

Agile Environment

Tools

Figma

Sketch

Adobe Creative Suite

Microsoft Office

Job description

A leading consulting firm is seeking a seasoned UX Designer with strong Service Design experience for a 6-month contract in London. The role involves leading design workshops, conducting user research, and creating innovative design outputs. The ideal candidate has over 8 years in digital design, particularly in financial services, and is proficient in tools like Figma and Sketch. This position offers a hybrid work model with 2 days in the office.