Senior UX Researcher (Quantitative & Evaluative Focus)

Motorola Solutions; Greater London; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading global technology firm is seeking a UX Research Lead to conduct comprehensive research impacting product design and strategy. Candidates should have over 6 years of research experience, including managing teams and utilizing both qualitative and quantitative methodologies. This role allows for remote work with occasional travel to the UK and US. A master's degree in HCI or related fields is essential, along with strong expertise in developing user metrics and driving strategic initiatives.

Benefits

Competitive salary and bonus schemes

Additional holiday pay

25 days holiday entitlement

Defined contribution pension scheme

Private medical insurance

Employee stock purchase plan

Flexible working options

Life assurance

Enhanced maternity and paternity pay

Career development support

Qualifications

• 6+ years of hands-on research experience in large organizations.
• Experience managing junior to mid-level researchers.
• Proficient in experimental design and advanced statistical analysis.
• Experience with in-person research planning and execution.

Responsibilities

• Define and own UX metrics for user experience.
• Lead and analyze quantitative research studies.
• Conduct qualitative research and usability testing.
• Translate findings into strategic recommendations.
• Collaborate with teams to drive user-centered outcomes.

Skills

Expert at establishing metrics practices

Data analysis

Research methodologies

Collaboration skills

Communication skills

Education

Masters Degree in Human-Computer Interaction

Tools

Pendo

Qualtrics

SQL

Python

R

Job description

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Our Experience Design & Research team is a multidisciplinary group of UX / CX Designers User Researchers and Behavioural Scientists. Were at the forefront of understanding users shaping evidence-based experiences and translating insights into impactful products.

Job Description

This role is primarily remote with occasional travel to UK and US Offices including customer site visits.

This is a unique opportunity to lead evaluative and measurement-focused UX research within mission-critical environments. You will design and execute studies that demonstrate the impact of research on product design and business outcomes while shaping how behavioural insights inform strategy.

What Youll Do

• Establish a UX Metrics Practice : Define implement and own the key performance indicators (KPIs) and metrics for user experience. This includes establishing frameworks for measuring usability satisfaction (e.g. SUS CSAT) and task success.
• Lead Quantitative Research : Design launch and analyze large-scale quantitative research studies including surveys A / B tests and behavioral data analysis from product analytics platforms.
• Champion Qualitative Rigor : Lead and execute foundational and evaluative qualitative research including in-depth interviews contextual inquiries and usability testing.
• Synthesize and Triangulate : Masterfully weave together quantitative and qualitative data to create a holistic comprehensive understanding of our users. You will be responsible for telling the full story connecting the what from analytics with the why from qualitative insights.
• Strategic Influence : Translate research findings into actionable strategic recommendations that directly inform product roadmaps design decisions and business strategy.
• Stakeholder Collaboration : Partner closely with leaders in Product Management Design Engineering and Data Science to identify research needs align on priorities and drive user-centered outcomes.
• Mentorship & Advocacy : Act as a thought leader and mentor for UX research within the company. Educate and empower team members to apply research best practices and develop a deeper appreciation for both quantitative and qualitative methods.
• Communication & Storytelling : Create and deliver compelling presentations and reports that bring user stories and data to life for a variety of audiences from individual contributors to the executive leadership team.

Basic Requirements

What We’re Looking For

Ideal Candidate Qualities

• Experience : 6 years of hands‑on experience conducting research in large matrixed organizations and complex product structures with at least 2 years of experience managing junior to mid‑level researchers.
• Education : Masters Degree in Human‑Computer Interaction (HCI) Psychology Sociology Statistics or a related field.
• Scaling Metrics and Driving Change : Expert at establishing and scaling a company‑wide metrics practice. You have a clear history of leveraging experience metrics to define product success and deliver measurable user‑centric improvements.
• Quantifying Research ROI : Proven expertise in defining and tracking the business impact of a UX Research team. You consistently link changes in user metrics (behavior satisfaction) directly to measurable financial or strategic returns making the value of research undeniable.
• Technical Expertise : Expert in utilizing both behavioral and attitudinal data to extract insights. Proficient in experimental design survey methodology and advanced statistical analysis. Expert with tools like Pendo and Qualtrics. Experience with data manipulation (SQL, Python) or statistical software (R, SPSS) is a plus.
• In‑Person Research Expertise : Proven experience planning recruiting for and conducting a range of in‑person research including ethnographic‑style fieldwork contextual inquiries in users natural environments and on‑site usability testing.
• Mixed‑Methods Portfolio : A portfolio of work that showcases your ability to integrate diverse data sources to answer complex research questions and drive impact.
• Strategic Thinker & Self Starter : You dont just answer the questions youre given; you identify the right questions to ask to move the business forward. You are a self‑starter with a proven record of launching initiatives independently and with minimal supervision
• Iterative Approach : Proven experience in planning and executing iterative rapid‑cycle research that is seamlessly integrated into the product development process informing design and engineering decisions.
• Strategic Roadmapping : Leverage an understanding of MSIs strategic vision and market trends to develop a research roadmap that not only aligns with but actively shapes and drives product goals and priorities.
• Exceptional Communicator : You are a gifted storyteller who can distill complex information into clear concise and persuasive narratives for any audience.
• Global Collaboration and Availability : Flexibility to work in USA Central Time (CT). Willingness to travel internationally to our UK US and Poland offices several times per year.

Bonus Points

• Advanced degree (Ph.D.) in Human‑Computer Interaction (HCI) Psychology Sociology Statistics or a related field.
• Experience working in a fast‑paced agile environment.
• Experience mentoring or managing other researchers.

Why Join Us

• Play a pivotal role in shaping mission‑critical and safety‑critical solutions
• Opportunity to grow quantitative research capacity within a leading technology company
• Be part of a values‑led evidence‑driven team that prioritises impact on users and communities

Benefits

• Competitive salary and bonus schemes
• Two weeks additional pay per year (holiday bonus)
• 25 days holiday entitlement bank holidays
• Attractive defined contribution pension scheme
• Private medical insurance
• Employee stock purchase plan
• Flexible working options
• Life assurance
• Enhanced maternity and paternity pay
• Career development support and wide ranging learning opportunities
• Employee health and wellbeing support EAP wellbeing guidance etc

Carbon neutral initiatives / goals

Corporate social responsibility initiatives including support for volunteering days

Well known companies discount scheme

#LI-KTB

Travel Requirements

Under 25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions UK Limited

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally‑protected characteristic.

We are proud of our people‑first and community‑focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.