Senior UX Researcher — Customer-First Product Discovery

JPMorganChase; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services company in Greater London is seeking a Senior User Experience Researcher to enhance customer-led products. In this pivotal role, you will collaborate closely with design, product content, and engineering teams. The ideal candidate will have robust experience in UX research methods, the ability to manage research strategies, and a passion for championing customer insights. This opportunity offers a dynamic work environment dedicated to innovation and user satisfaction.

Qualifications

• Strong hands-on experience as a Senior UX Researcher.
• Experience in exploratory and evaluative research methods.
• In-depth understanding of UX and UI design.

Responsibilities

• Lead and conduct user research in the product area.
• Work with stakeholders to prioritize research opportunities.
• Present and communicate user research insights.

Skills

Hands-on experience as a Senior UX Researcher

Exploratory and evaluative research methods

UX and UI design understanding

Critical-thinking and problem-solving skills

Solid communication and interpersonal skills

Experience in a fast-paced collaborative environment

Education

Bachelor's degree in HCI, Human Factors, or related field

Tools

Atlassian suite (Confluence)

Job description

A leading financial services company in Greater London is seeking a Senior User Experience Researcher to enhance customer-led products. In this pivotal role, you will collaborate closely with design, product content, and engineering teams. The ideal candidate will have robust experience in UX research methods, the ability to manage research strategies, and a passion for championing customer insights. This opportunity offers a dynamic work environment dedicated to innovation and user satisfaction.