Senior UX researcher

Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global travel management company in Greater London is seeking a Senior UX Researcher to explore user needs through various research methodologies. In this role, you will collect and analyze user behavior data, work with UX and design teams, and help guide product development with your insights. The ideal candidate will possess a degree in a related field and have at least 5 years of relevant experience. This position promotes an inclusive culture supportive of continuous learning.

Qualifications

• 5+ years of experience integrating user research into product designs.
• Solid background in product design or management.
• Excellent working knowledge of statistics and experiment design.

Responsibilities

• Conduct user behavior analysis through various methods.
• Incorporate complex technical and business requirements into research.
• Communicate research insights to stakeholders across departments.

Skills

User-centered design methodology

Data-driven design methodology

Interpersonal skills

Communication skills

Education

BA/BS in relevant field

Job description

Job Description – Senior UX researcher (180002FV)

Senior UX Researcher – 180002FV

CWT is seeking a Senior User Experience Researcher that will answer the most challenging questions we face in designing our digital products. In this role, you will reveal what our users need from our products by using a variety of research methodologies. You will explore the behaviors and motivations of our users and inspire change at all stages of product development by delivering exciting oral, written and visual presentations about our findings. Most importantly, your job as a researcher is to help the UX team understand what would make our users’ experience feel more intuitive, accessible and delightful.

At Carlson Wagonlit Travel, we have a unique and compelling culture as an employer defined by our people and supported by our Core Values. Our employees feel a genuine respect for one another, act with uncompromising integrity and feel proud of our global market leadership. They value working together, embrace opportunities for continuous learning and have an intense desire to serve customers.

Key Responsibilities

• Collect and analyze user behavior through data analysis, online experiments (A/B testing), lab studies, and surveys.
• Understand and incorporate complex technical and business requirements into research.
• Provide in-depth research insights and communicate the most relevant industry and competitive insights to stakeholders in all departments.
• Help frontend colleagues prioritize and refine their projects by providing the user perspective.
• Work with a personal toolkit composed of a variety of methods, including, but not limited to, one-on-one usability tests, user interviews, surveys, and data analysis.
• Travel occasionally across Europe/N. America to conduct research.
• Work closely with an international team of UX & Visual designers, Product Managers and developers.

Qualifications

• BA/BS in Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Visual Communications, Design, a related field or equivalent practical experience.
• ±5 years of relevant work experience, including experience integrating user research into product designs and design practices.
• Deep understanding of user-centered and data driven design methodology.
• Strong background in product design and/or product management.
• Broad experience of qualitative and quantitative research methods.
• Strong understanding of the strengths and shortcomings of different research methods.
• Excellent working knowledge of statistics and the principles of experiment design.
• Effective interpersonal, communication, negotiation, presentation, and collaboration skills.

As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.

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