Senior UX Researcher

Just Eat Takeaway.com; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading online food delivery service in the United Kingdom is seeking a Senior UX Researcher to enhance user experiences. You'll work in cross-functional teams, advocate for accessible design, and leverage research to drive business impact. Ideal candidates will possess strong stakeholder engagement skills and a growth-oriented mindset. This dynamic role offers opportunities for mentorship and collaboration to align user needs with business goals.

Qualifications

• Excellent stakeholder engagement skills.
• Strong knowledge of different research methods.
• Experience translating research into business impact.
• Experience establishing best practices in research processes.
• A growth-oriented outlook.

Responsibilities

• Identify and prioritize research needs with partners.
• Tackle complex problems and work with ambiguity.
• Advocate for accessible and inclusive design solutions.
• Mentor and coach less experienced team members.
• Take ownership of the research process from ideation to playback.

Skills

Stakeholder engagement

Research methods

Accessibility knowledge

Storytelling skills

Mentoring

Job description

Overview

That’s good, because at Just Eat Takeaway.com (JET) we have abundant opportunity or, as we say, everything is on the table. We are a leading global online food delivery marketplace. Our tech ecosystem connects millions of active customers with hundreds of thousands of connected partners in countries across the globe.

Our mission? To empower every food moment around the world, whether it’s through customer service, coding or couriers.

About this role

As a Senior UX Researcher, you'll be part of a UX team looking after the apps and websites our customers use to order their food globally.

We work in cross-functional teams made up of Designers, Researchers, Copywriters, Product Managers, Analysts and Engineers. The way we work is collaborative and fast-paced. We want to discover what our users will love as soon as we can. We like to explore problems in-depth, and we like to speak with our users on a regular basis, to explore what we are working on and help us understand their needs.

At JET, you’ll make research and user-centricity a key part of the product and design decisions. You’ll be hungry for insights - keen to get stuck in and uncover our users' needs across the end-to-end experience. You’ll work both independently and together with other researchers to deliver impactful, robust, and timely findings that make real differences in our users’ experiences.

Responsibilities

• Working with cross-functional partners to identify and prioritise research needs and opportunities
• Tackling complex problems and working with ambiguity
• Digging deeper to understand the underlying issue and/or goal for our users
• Being an advocate for accessible and inclusive design solutions
• Use your storytelling skills to influence and you bring research to life in your presentations and reports
• Mentor and coach less experienced members of the team and support community-building activities
• Develop relationships and act as a strategic partner
• A proactive, hands-on approach and ability to take ownership of the entire research process, from ideation through to playback, with a focus on working collaboratively

What will you bring to the table?

• Excellent stakeholder engagement skills
• Strong knowledge of different research methods and understanding of when to apply one method over another
• Skilled in turning open and ambiguous research needs into clear and compelling questions, activities & outcomes
• Experience translating research into business impact and bringing insights to life in a clear, concise and compelling way
• Experience in establishing best practices and robust research processes
• Strong knowledge of accessibility and inclusive design, and experience conducting research with people with accessibility needs - or a willingness to learn
• A growth-oriented outlook, with a desire to learn and improve

At JET, this is on the menu

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat? Apply now!

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