Senior UX Researcher

NatWest Group; City Of London; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading financial institution is seeking a Senior UX Researcher to own the research roadmap and drive strategic discovery. You will work autonomously while collaborating closely with product teams to create user-centric designs. The ideal candidate will excel in mixed-methods research and possess strong communication skills. This is a fantastic opportunity to impact customer experiences positively.

Qualifications

• Excellent communicator comfortable with senior stakeholders.
• Capable of managing the entire research lifecycle independently.
• Strong analytical skills with mixed-methods expertise.

Responsibilities

• Own and execute strategic discovery work for the product.
• Champion a user-centric culture through research.
• Coach junior team members in research skills.

Skills

Mixed-methods research

Qualitative analysis

Quantitative analysis

Stakeholder influence

Communication skills

Collaboration

Job description

Join us as a Senior UX Researcher at NatWest Boxed

• You’ll be working directly under our Research Leader, but with a high degree of agency and autonomy.
• You'll workclosely with other members of the product team to deliver consistent, efficient, and enjoyable experiences
• This is a great opportunity to develop your knowledge and skills while making a real difference for our customers

What you'll do

As a Senior UX Researcher, you’ll own and execute the high-level strategic discovery pieces that chart our future course. You'll own the research roadmap for your product area, ensuring we balance future-looking discovery work with evaluative experiments that optimize what's live today.

Additionally, you’ll be:

• Navigating the complexities of B2B2C, mastering the art of researching two very different audiences, our business partners and their end customers
• Championing a user-centric culture, making sure that all strategic and design choices are directly anchored to verified customer needs
• Building a better research function, contributing hands-on to the processes and tools (ResearchOps) that make our research effective and scalable
• Working closely with Product, UX Designers and the wider teams
• Actively coaching junior team members and helping product and design colleagues grow their own independent research skills

The skills you'll need

You’ll need to be technically excellent, master of mixed-methods research (complex qualitative and quantitative analysis), and know how to bring different data streams together to tell a cohesive story

We’ll also be looking for:

• You to influence and guide executive-level stakeholders, turning research findings into clear, consensus-driven strategic decisions
• The ability to deliver relevant and effective insight under varying project constraints
• Highly independent researcher, comfortable owning the entire research lifecycle from ambiguous questions to final recommendations in a small, fast-paced team
• Excellent communication and collaboration skills across all levels with an ability to champion design thinking and influence key stakeholders