Senior UX Researcher

Elsevier; City Of London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A global information analytics company in London seeks a Senior UX Researcher to lead and mentor a team in shaping user-centered design strategies. The ideal candidate will have proven experience in UX research methodologies and tools. This role emphasizes collaboration with UX designers and presenting insights to stakeholders, ensuring user feedback drives design. The company offers a supportive work environment with various well-being initiatives.

Benefits

Generous holiday allowance

Health screening and medical benefits

Wellbeing programs

Competitive pension scheme

Learning and development resources

Qualifications

• Proven experience leading UX research projects.
• Strong expertise in a variety of UX research methodologies.
• Ability to mentor junior researchers.

Responsibilities

• Lead the UX Research strategy for a team.
• Collaborate with UX Designers to shape user feedback.
• Present research insights to stakeholders.

Skills

UX Research

User testing

Research analysis tools

Mentoring

Collaboration

Tools

Qualtrics

Lookback

UserTesting.com

Job description

Are you passionate about shaping the future of scientific and healthcare innovation through user-centered design?

Ready to lead impactful UX research that transforms how researchers and professionals access vital information?

About our Team

The UX team at Elsevier is a collaborative group focused on improving the usability of the company’s digital platforms. Comprising researchers and designers, they work closely with product and development teams to incorporate user insights through methods like interviews and testing. Their goal is to create accessible, intuitive solutions that enhance the discovery of scientific, technical, and healthcare information, supporting research and education worldwide.

Job Description

A Senior UX Researcher leads a team's understanding of user behaviours, needs and motivations. She/he leads the UX Research strategy for a business or product line. She/he is an expert user of a number of research and testing methodologies. She/he informally mentors other researchers.

Responsibilities:

• Deeply understands customer use cases and market segments.
• Collaborates closely with UX Designers to ensure user feedback shapes design.
• Coaches teams to align with customer needs and shares research findings.
• Stays informed about competitors and regulatory environments.
• Analyzes briefs to ensure the right problems are addressed.
• Presents research insights to stakeholders and guides future projects.
• Leads user-centered research processes and mentors junior researchers.
• Applies a range of UX research techniques and creates documentation.
• Regularly tests design work with users and uses data to set project metrics.
• Expert in research analysis tools and software (e.g., Qualtrics, Lookback, Usertesting.com).
• Mentors junior researchers in technical skills and builds relationships with tech teams.

Competencies:

• Takes ownership of personal development and career.
• Engages in regular self-development conversations with manager, coach, or mentor.
• Learns from both successes and failures.
• Builds challenges into current assignments for growth.
• Utilizes formal and informal networks effectively.
• Identifies and analyzes problems, proposing effective solutions.
• Manages day-to-day issues independently.
• Develops and integrates new ideas to improve processes or products.
• Communicates clearly, listens actively, and questions to understand others’ viewpoints.
• Encourages cooperation and collaboration within and across teams.
• Builds strong relationships, treats all individuals with respect, and handles conflict constructively.
• Facilitates open discussion, removes barriers to team performance, and seeks further collaboration.

Benefits

We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, we will help you meet your immediate responsibilities and your long-term goals.

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Long service awards
• Save As You Earn share option scheme
• Travel Season ticket loan
• Maternity, paternity and shared parental leave
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts via Perks at Work

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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