Senior User Researcher - Shape UK Digital Services (Hybrid)

Department for Work and Pensions (DWP); Leeds; Hybrid; GBP 57,000 - 69,000; Full time

Job summary

A major UK government department is seeking an experienced Senior User Researcher to lead user research activities, ensuring user experience remains central to the development of digital services. The role involves using both qualitative and quantitative methods to shape solutions that meet user needs. You will collaborate with agile teams and advocate for inclusive practices while generating insights that influence policy and design decisions. Competitive pay and benefits are offered, including a brilliant pension scheme and generous leave package.

Benefits

Employer of the Year 2023

Flexible working hours

Volunteering time off

Discounts and savings

Interest-free loans

Professional development opportunities

Qualifications

• Experience of user research or other fields of research.
• Knowledge of qualitative and quantitative research methods.
• Significant experience of planning and conducting relevant research.
• Proven track record of generating insights for project teams.
• Experience in communicating insights to stakeholders.

Responsibilities

• Lead user research activities to inform service design.
• Align research strategies to deliver user-centric solutions.
• Collaborate with agile teams and provide actionable insights.
• Ensure services are evidence-based and continuously improved.
• Advocate for inclusive design practices across teams.

Skills

User research

Qualitative research methods

Quantitative research methods

Communication of insights

Diversity considerations

Job description

A major UK government department is seeking an experienced Senior User Researcher to lead user research activities, ensuring user experience remains central to the development of digital services. The role involves using both qualitative and quantitative methods to shape solutions that meet user needs. You will collaborate with agile teams and advocate for inclusive practices while generating insights that influence policy and design decisions. Competitive pay and benefits are offered, including a brilliant pension scheme and generous leave package.