Senior User Researcher - Shape Public Services (Hybrid)

DWP; United Kingdom; Hybrid; GBP 57,000 - 69,000; Full time

Job summary

A leading government department in the UK is seeking a Senior User Researcher to lead research activities that enhance user-centred digital services. The role involves using qualitative and quantitative research methods to tackle complex challenges and influence design decisions. The ideal candidate will have extensive experience in user research, generating actionable insights and improving accessibility. This position offers a competitive salary and a comprehensive benefits package.

Benefits

Competitive salary

Civil service pension

Generous leave package

Flexible working hours

Professional development opportunities

Interest-free loans for commuting

Discounts on shopping

Sports and social activities

Qualifications

• Experience of user research or appropriate experience in other fields of research.
• Knowledge of qualitative and quantitative research methods.
• Proven track record of generating new and useful insights.

Responsibilities

• Lead research activities to enhance user-centred digital services.
• Align research strategies to meet user needs and policy goals.
• Collaborate with agile teams to inform service design.

Skills

User research experience

Use of qualitative and quantitative research methods

Planning and conducting user research

Generating actionable insights

Communicating research insights

Job description

A leading government department in the UK is seeking a Senior User Researcher to lead research activities that enhance user-centred digital services. The role involves using qualitative and quantitative research methods to tackle complex challenges and influence design decisions. The ideal candidate will have extensive experience in user research, generating actionable insights and improving accessibility. This position offers a competitive salary and a comprehensive benefits package.