Senior User Researcher - Shape Digital Services (Hybrid)

Department for Work and Pensions (DWP); Newcastle upon Tyne; Hybrid; GBP 57,000 - 69,000; Full time

Job summary

A major government department in the UK is seeking an experienced Senior User Researcher to lead user research activities that shape user-centered digital services. The role involves using both qualitative and quantitative methods to generate insights that improve accessibility and user experience. With a competitive salary of up to £68,205, this position supports hybrid working and offers extensive benefits, including a generous pension and professional development opportunities.

Benefits

Competitive salary

Civil service pension

Generous leave package

Flexible working

Volunteering leave

Employee discounts

Interest-free loans

Professional development opportunities

Qualifications

• Experience of user research or relevant research experience.
• Knowledge of qualitative and quantitative research methods.
• Significant experience in ethical and diverse research planning.
• Proven record of generating actionable insights.
• Experience communicating research insights to stakeholders.

Responsibilities

• Lead user research activities for government services.
• Collaborate with agile teams to inform service design.
• Provide insights that influence policy and user experience.
• Advocate for inclusive practices in research.

Skills

User research

Qualitative research methods

Quantitative research methods

Communication of insights

Inclusive practices

Job description

A major government department in the UK is seeking an experienced Senior User Researcher to lead user research activities that shape user-centered digital services. The role involves using both qualitative and quantitative methods to generate insights that improve accessibility and user experience. With a competitive salary of up to £68,205, this position supports hybrid working and offers extensive benefits, including a generous pension and professional development opportunities.