Senior User Researcher & Service Designer (Public Sector) - 12 Month FTC

AND Digital; Birmingham; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading tech consultancy in Birmingham is seeking a User-Centered Design Specialist to engage in user research and service design. The successful candidate will work closely with agile teams to develop inclusive digital services, influencing multidisciplinary approaches. The company offers a blended working model and various employee benefits including a generous holiday allowance and training budgets.

Benefits

25 days holiday allowance

Flexible bank holidays

Annual training budget

Private medical insurance

6% employer pension contribution

Personalized flexifund benefits

Qualifications

• Experience working to the Government Service Standard and GDS lifecycle.
• Ability to conduct user interviews, usability testing, and journey mapping.
• Skills in synthesizing insights for product decisions.

Responsibilities

• Conducting and planning user research with agile teams.
• Developing user-centered design best practices.
• Influencing teams to adopt UCD methods.

Skills

User research methods

Service design

Inclusive service design

Agile methodologies

Stakeholder engagement

Job description

Who We Are:

AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014.

We believe our work should always make a remarkable impact for our clients. We do this through our regional offices (or ‘Clubs’) building strong relationships with our partners, so that they are always prioritised by a team within close proximity.

This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. Today we number more than 1,300 people with Clubs all over the UK, Europe and the USA with plans for global expansion in the next couple of years.

Join us - and help us fulfil our mission to close the world’s digital skills gap.

You will be able to demonstrate:

• Experience working to the Government Service Standard and within the GDS lifecycle.
• Using a range of UCD (user research and service design) methods in complex problem spaces, including user interviews, surveys, usability testing, concept testing, journey mapping and service blueprinting.
• Scoping and planning effective UCD activities at pace, balancing time restrictions and other constraints.
• Analysing research, synthesising and presenting insights that inform product or project decisions.
• Conducting research with people with additional or different needs, and using these insights to design inclusive and accessible services
• Influencing multidisciplinary teams to adopt UCD methods and stakeholders to use UCD insights in their decision making.

• Planning and conducting iterative user research and team workshops with multidisciplinary agile teams.
• Contributing to the development and innovation of UCD best practice in an organisation.
• Joining up user insights to give teams a holistic understanding of users and their journeys.

Why join AND Digital?

We have three core values: wonder, share, and delight. These values inform how we work with clients, and our culture: what it feels like to work for AND. We believe collaboration, ambition, curiosity and fun can drive innovation by creating a better environment for problem-solving.

By joining AND, we’ll provide:

• Opportunities to work on projects with big clients and produce meaningful work that makes a genuine difference to people’s lives.
• A “Blended Working” model, meaning you will be able to work in a range of locations from; your home, in your clubhouse, on a client, as well as just a change of scenery.
• The benefits of having a small company feel through being part of an autonomous Club, while being able to take in the benefits of a larger organisation.
• A dedicated career scrum team, designed to help you reach your career goals and develop the skills you need to be your best self.
• A safe environment for you to be yourself and challenge yourself.

Benefits

• 25 days holiday allowance + bank holidays
• Flexible bank holidays
• Annual budget for training and upskilling
• Share scheme
• A £1000 flexifund to use on a personalised list of benefits such Gym membership, Cycle to Work Scheme, Health, dental and optical cash plan
• Private medical insurance
• 6% employer pension contribution, when you contribute 2%
• PLUS many more

For a full list of benefits - click here

Equal Opportunities Statement

We are an equal opportunity employer and welcome applications from all qualified candidates. We actively encourage applications from women, ethnic minorities, and individuals with disabilities. We consider all flexible working arrangements, subject to the requirements of the role. Where reasonable adjustments are needed, we will strive to make changes to accommodate them.