Senior User Researcher

Scottish Government; United Kingdom; On-site; GBP 45,000 - 65,000; Full time

Job summary

A government agency in the UK is seeking a Senior User Researcher to lead user research activities and influence service design. This role involves collaborating with teams to understand user needs and contributes to creating inclusive and accessible services. Ideal candidates will have experience in leading research on complex services and mentoring others in the field.

Qualifications

• Experienced in leading user research on complex services.
• Ability to influence and mentor others in research activities.
• Skilled in planning and designing inclusive and accessible services.

Responsibilities

• Plan, design, and undertake user research activities.
• Work with teams to understand user needs.
• Contribute to the design of services that achieve policy intent.

Skills

User research methodologies

Service design

Mentoring

Inclusive design

Job description

Overview

Transport Scotland is the national transport agency, seeking to deliver a safe, efficient, cost-effective and sustainable transport system for the benefit of the people of Scotland, playing a key role in helping to achieve the Scottish Government’s Purpose of increasing sustainable economic growth with opportunities for all of Scotland to flourish.

The Smart and Integrated Ticketing (SIT) and Payment programme delivers integrated smart ticketing and payment, as well as travel data and information activities across all public transport in Scotland, covering national and regional schemes and projects, policy and legislative measures.

This is a key role within the SIT team and not only will you be involved in supporting project activity, you will also help to shape transport policy and legislation for Scotland, supporting policy development and delivery related to smart and integrated ticketing and payment, bus open data, a national integrated ticketing system and other future concessionary scheme improvements for Scotland. More information about the SIT team programme can be found at Smart, Digital, Integrated Ticketing and Payments - Delivery Strategy 2024 | Transport Scotland

Responsibilities

User researchers undertake research that supports teams to design policy and services. So that we can design services that work well for people and achieve policy intent. You will work with the team to develop a shared understanding of the people who use the service and what they need. You will plan, design, and undertake user research activities. You will contribute to the design of inclusive and accessible services.

Qualifications / Senior Role

A Senior User Researcher is an experienced researcher who can lead research activity on complex services. A senior user researcher can influence and mentor others.