Senior User Researcher

Scrumconnect Consulting; Newcastle upon Tyne; On-site; GBP 55,000 - 75,000; Full time

Job summary

Scrumconnect Consulting in the United Kingdom seeks a Senior User Researcher to join a large, multidisciplinary agile team delivering complex digital public services. You will lead user research across projects and embed user-centred practice within new teams.

You’ll mentor other researchers, align activities with delivery plans and advocate for research with stakeholders to improve service outcomes.

Qualifications

• Strong experience as a Senior User Researcher on government service projects.
• Proven ability to plan and deliver diverse research methods.
• Excellent stakeholder engagement and synthesis of findings.
• Experience embedding inclusive and accessible research.
• Collaborates with designers, developers and product managers.
• Experience aligning research with service strategy in agile teams.

Responsibilities

• Plan and lead user research activities on complex digital services.
• Embed user-centred and inclusive research practice within teams.
• Align research activity with service strategy and delivery plans.
• Analyse and synthesise research findings, turning insight into clear recommendations.
• Supervise, mentor and support other user researchers.
• Advocate for user research with stakeholders and delivery teams.
• Support agile teams to adopt and mature user-centred practice.

Skills

Senior User Researcher

GDS-aligned services

Stakeholder engagement

Inclusive research methods

Job description

About Scrumconnect Consulting

Scrumconnect Consulting is a UK national, award-winning SME digital consultancy with over 300 consultants across the UK. We partner with public sector organisations to design and deliver impactful, user-centred digital services that improve millions of lives.

We place equal importance on our people, culture and work-life balance as we do on delivering high-quality services. Collaborative, entrepreneurial and problem-solving by nature, we build high-performing teams that drive sustainable digital transformation.

Why Work with Us: 3 Ways We're Different

• We're not just a consultancy; we're a community, with a strong culture of learning, knowledge-sharing and continuous improvement.
• Our consultants are highly experienced, typically bringing 10+ years of expertise in solving complex problems.
• We build handpicked, high-performing teams with strong empathy, trust and a user-first mindset.

The Role

We're looking for an experienced Senior User Researcher to join a large, multidisciplinary agile team delivering complex, high-impact digital services.

You’ll lead user research across complex services, embed user-centred practice in new teams, and align research with wider delivery and service objectives. You’ll also mentor and support other researchers, helping to assure and improve the quality of research.

Key Responsibilities

• Plan and lead user research activities on complex digital services.
• Embed user-centred and inclusive research practice within teams.
• Align research activity with service strategy and delivery plans.
• Analyse and synthesise research findings, turning insight into clear recommendations.
• Supervise, mentor and support other user researchers.
• Advocate for user research with stakeholders and delivery teams.
• Support agile teams to adopt and mature user-centred practice.

What We're Looking For

Essential:

• Strong experience as a Senior User Researcher on GDS-aligned digital services.
• Proven experience planning and delivering a wide range of user research methods.
• Strong analysis and synthesis skills, with the ability to engage and influence stakeholders.
• Experience designing and delivering inclusive and accessible research.
• Ability to work closely with designers, developers and product managers.
• Experience embedding user-centred design in agile environments.

Knowledge and Capability:

• Understanding of the social and technological context of government services.
• Ability to align research with strategic decision-making.
• Good technical awareness of how digital services are built and operated.

Why Join Scrumconnect Ltd?

As part of our team, you will benefit from:

• Exposure to major public sector digital transformation programmes.
• A collaborative and inclusive working culture, with a strong focus on learning and knowledge-sharing.
• Opportunities for learning, development and certification.
• Work-life balance and flexible working.

Diversity and Inclusion

At Scrumconnect Consulting, we believe that diversity drives innovation. We are committed to creating an inclusive environment where every individual is respected, valued and supported.

We welcome applications from candidates of all backgrounds and experiences, and we actively encourage applications from women, people with disabilities, underrepresented communities, and those seeking flexible working arrangements.