Senior User Researcher

Ncounter; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading defence consultancy in Greater London is seeking a User Research Lead for a major Defence programme. The role involves guiding multidisciplinary teams and ensuring user insights shape every phase of delivery. You will balance hands-on research with leadership while aligning delivery to user needs and policy requirements. Your responsibilities include leading research planning, translating findings, and coaching team members. DV Clearance is essential for this role. Competitive pay of £575 to £650 per day is offered.

Qualifications

• DV Clearance required.
• Proven experience leading user research within agile environments.
• Ability to communicate insights effectively.

Responsibilities

• Lead research planning and method selection.
• Translate research findings into actionable insights.
• Facilitate workshops and influence stakeholders.
• Coach researchers and design colleagues.

Skills

User research

Agile methodology

Facilitation

Stakeholder management

Coaching

Job description

Overview

Contract User Research Lead

£575 to £650 per day Outside IR35

DV Cleared

Ncounter are looking for a User Research Lead to support a major Defence programme, guiding multidisciplinary teams and ensuring user insight shapes every phase of delivery. You will balance hands on research with team leadership, while keeping delivery aligned to user needs, policy requirements and programme outcomes.

Key Responsibilities

• Lead research planning, method selection and end to end delivery within agile teams
• Run programmes of research across several workstreams and translate findings into clear actions
• Facilitate workshops, shape discovery and alpha activity, and influence senior stakeholders
• Define research standards, processes and strategy for consistent, high quality output
• Coach and develop researchers and design colleagues, supporting capability growth
• Communicate insight clearly to drive prioritisation, design decisions and measurable value
• If you are DV Cleared and want to contribute to high impact Defence services, please contact Ncounter with your latest CV.