Senior User Researcher

TXP; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading government consulting agency in Greater London is seeking an experienced Senior User Researcher to support a high-profile transformation program within a secure environment. You will design and conduct user research to enhance product and service development, requiring proven experience in central government projects and active SC clearance. This role involves collaborating with cross-functional teams and presenting research findings to stakeholders, ensuring an impactful user experience and improved security posture.

Qualifications

• Proven experience as a User Researcher within central government projects.
• Strong understanding of user research methodologies and analysis techniques.
• Ability to communicate complex findings clearly and persuasively to senior stakeholders.

Responsibilities

• Design and facilitate user research activities to inform product and service development.
• Plan and execute research using qualitative and quantitative methods.
• Work closely with teams to translate research findings into actionable insights.
• Present findings to stakeholders and influence decision-making.
• Ensure research outputs improve user experience and security posture.

Skills

User Research methodologies

Communication skills

Data analysis techniques

Experience in secure environments

Job description

Senior User Researcher - Secure Environment

Contract: 6 months

Location: London (on-site up to 2 days per week)

Start Date: January 2026

Clearance: Active SC Clearance is mandatory

We are seeking an experienced Senior User Researcher to join a high-profile transformation programme within a secure environment. This role requires active SC clearance, proven experience working on central government projects, and the ability to operate in complex, data-driven environments.

Key Responsibilities

• Design and facilitate user research activities to inform product and service development.
• Plan and execute research using a variety of qualitative and quantitative methods.
• Work closely with cross-functional teams (Product Managers, Engineers, Security Specialists) to translate research findings into actionable insights.
• Present findings to stakeholders at all levels and influence decision-making.
• Ensure research outputs drive improvements in user experience and security posture.

Essential Skills & Experience

• Proven experience as a User Researcher within central government projects.
• Strong understanding of user research methodologies and analysis techniques.
• Ability to communicate complex findings clearly and persuasively to senior stakeholders.
• Experience working in secure environments and handling sensitive data.
• Active SC Clearance (required for immediate start).