Senior User Researcher

TXP Technology x People; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading tech recruitment firm in London is seeking a Senior User Researcher to support a Central Government digital programme. The ideal candidate will have extensive experience in local government environments and be skilled in various research methods. This role includes leading user research projects and translating findings into actionable insights for public services, working closely with multidisciplinary teams.

Qualifications

• Extensive experience working within local government or council environments.
• Highly skilled in a wide range of research methods.
• Strong analytical skills to extract meaningful insights.

Responsibilities

• Lead and deliver a wide range of user research projects.
• Plan, design and conduct research using qualitative and quantitative methods.
• Translate findings into clear, actionable insights.

Skills

User research methods

Stakeholder engagement

Analytical skills

Ethnographic research

Quantitative research

Statistical analysis

Job description

Senior User Researcher - Local Government / Public Sector

Contract: 12 months

Locationb> London (2 days on-site per week)

IR35: Inside IR35

Experience required: Local Government / Council experience (essential)

A fantastic opportunity has arisen for an experienced Senior User Researcher to support a major Central Government digital programme focused on improving public-facing services and digital products used across the UK. You will conduct high-quality strategic research with citizens, service users, and local government teams to shape user-centred design, product direction and organisational decision-making.

This role requires someone with strong expertise in end-to-end user research and a background working with local authorities or councils to understand how public services operate at a local level.

What You'll Do

• Lead and deliver a wide range of user research projects (discovery through to evaluative) involving local government officers and end users
• Plan, design and conduct research using both qualitative and quantitative methods
• Run research activities end-to-end: designing, recruiting, conducting sessions, analysing data and presenting insights
• Translate findings into clear, actionable insights that influence product, service and strategic decisions
• Collaborate closely with multidisciplinary teams including product managers, designers, policy specialists and developers
• Engage and involve stakeholders across local and central government throughout the research process
• Advocate for evidence-based decision-making and promote user-centred approaches
• Seek out new research opportunities and innovative methods to improve how services are understood and designed

Who You Are

• Have extensive experience working within local government or council environments
• Are highly skilled in a wide range of research methods - from ethnography and diary studies to quantitative research and statistical analysis
• Can balance research rigour with practicality, understanding when to prioritise speed vs depth
• Have strong analytical skills and can extract meaningful insights from complex datasets
• Understand the social, policy and technological context of public-facing services
• Can translate research into real impact, influencing products, services and strategy
• Are confident engaging senior stakeholders and communicating insights in compelling, creative ways
• Have experience working within multidisciplinary teams in digital delivery environments

This is an excellent opportunity to drive meaningful change in public services and help shape digital>Candidates must have Local Government/Council experience to be considered.