Senior User Researcher

SmartSourcing plc; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading consulting firm is seeking a Senior User Researcher for a 12-month contract. The role involves designing and conducting user research projects for local government, employing diverse methodologies to yield actionable insights. Ideal candidates will demonstrate exceptional research skills and a strong understanding of evolving user behavior. This position offers hybrid working at a competitive daily rate of £650 inside IR35.

Qualifications

• Strong track record of conducting strategic research for decision making.
• Experience in leading user research projects end-to-end.

Responsibilities

• Design a wide range of user research projects in local government sectors.
• Conduct comprehensive user research with local councils.
• Turn user research findings into actionable insights for product decisions.
• Involve multi-disciplinary colleagues throughout the research process.

Skills

Exceptional research skills

Experience in diverse research methodologies

Understanding of social and technological contexts

Advocating user centered design

Job description

Senior User Researcher

12mth Contract - Hybrid Working
£650pd inside IR35

We are looking for a Senior User Researcher who has exceptional research skills and with track records of conducting strategic research to direct decision making. You will plan and lead user research projects with local government officers and end users.

As a Senior User Researcher, you'll:

• Design a wide range of user research projects in local government sectors
• Lead and conduct a wide range of user research projects (from discovery to evaluative research, and from qualitative to quantitative research) with local councils
• Be bold and creative in trying out new methods and approaches, and actively seek out better ways to improve and do research
• Run high quality research projects end-to-end: planning, recruiting participants, conducting the research, analysis and reporting findings and insights and ensure learnings are being acted upon
• Involve colleagues and relevant senior stakeholders from across government departments and the local government sector throughout the end-to-end research process
• Work closely with product managers, designers and developers to turn user research findings into insights that feed into product or service decisions
• Produce impactful actionable insights to inform, guide (or even reset) design, product and strategic decisions at team and organisational level

We're interested in people who:

• Are rigorous and have exceptional research skills, but who also understands the balance between scrappy and rigour, and knows when to adopt which.
• Have extensive experience in a wide range of research methodologies and are able to execute them to high standards, from diary studies, ethnography to planning quantitative research and carry out data analysis using statistical techniques.
• Have a good understanding of the social and technological context for product and services and align research to understand the changing user behaviour
• Have experience working with a variety of multi-disciplinary colleagues and stakeholders, bring them to the research journey, and experienced in advocating user centred design and persuade sceptical colleagues and stakeholders